Admitting Representative

Summary This position is responsible for registration and insurance verification in all registration areas within MyMichigan Health. This position will make financial arrangements for patients without insurance or with inadequate insurance. A primary function of this position will be to perform point‑of‑service collections of co‑pay and deductible amounts from patients at the point of discharge in a diplomatic and customer‑focused manner. This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned. For casual staff, responsible for picking up a minimum of 50% of the requests to provide admitting coverage in any of the Midland, Clare, and Gratiot locations and is responsible for registration and insurance verification of all patients who present to registration. Responsibilities Collect co‑pay amounts, post payment in the computer, print receipts, balance cash at end of shift, and provide patients with pre‑printed materials. Meet with patients/families to explain insurance coverage, treatment costs, hospital billing policies and inform them of their financial obligations upon discharge; set up payment plans. Make financial arrangements for patients without insurance or with inadequate coverage and communicate available financial assistance programs for self‑pay patients. Access insurance eligibility websites to verify benefits and coverage; assess co‑pay and deductible amounts and document the information. Perform inpatient admission functions, including direct admits and emergency department admissions; obtain signatures for admission consent, Medicare important message, review patient emergency contacts, clergy information, and notify the house chaplain. Collect patient demographics to complete accurate registration, including documentation of MSP information for Medicare patients. Use available tools to verify patient identification. Process medical outpatient, invasive radiology, OB checks and cardiac catheterization registrations (all future‑dated). Carry out special projects as assigned by supervisor. All other duties as assigned. Certifications and Licensures Credential: FINGERPRIN: Fingerprinting Required Education High School diploma or equivalent. Experience, Training and Skills One year experience working with insurance and patient accounts required. Typing skills and basic personal computer knowledge needed to enter patient information. Basic math proficiency and customer service skills. Interpersonal skills to communicate successfully with individuals and groups and to convey ideas and concepts in a clear and understandable manner. Maintain confidentiality with all patient information and data obtained. Knowledge of medical terminology and medical office practices, policies and procedures, normally acquired through experience working in the medical center or similar setting. Four (4) years experience working in a hospital setting with insurance, registration and collections preferred. CHAA certification preferred. MyMichigan Health is a technology‑driven organization and employees need to demonstrate competency in Microsoft Windows. Employee may be required to participate in further learning opportunities offered by MyMichigan Health. Physical/Mental Requirements and Typical Working Conditions Exposure to stressful situations, including public contact, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitutes if required for the position. Ability to move freely throughout the facility, with or without an assisted device, and perform the functions of the job as outlined. Overall vision and hearing necessary, with or without assisted devices. Frequently required to sit, stand or walk for long periods; may require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood‑borne pathogens and other potentially infectious materials; must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, work independently, maintain regular attendance and stay alert. Overall dexterity required including handling, reaching, grasping, fingering and feeling; may require repetition of these movements frequently. Physical demand level: sedentary, but must occasionally (0–33% of the workday) lift or carry 0–10 lbs. #J-18808-Ljbffr