Collections Specialist

Job Description Job Description We are looking for a detail-oriented Collections Specialist to support a transport organization in Blue Ash, Ohio through a Contract assignment. This position focuses on applying incoming payments, resolving account discrepancies, and recovering outstanding commercial balances while maintaining effective client interactions. The ideal candidate brings strong judgment, accuracy, and a customer-focused approach to account follow-up and documentation. Responsibilities: • Apply customer remittances accurately and in a timely manner to maintain current account records. • Review account activity, investigate discrepancies, and complete reconciliations to ensure balances are correct. • Contact commercial customers regarding overdue invoices and drive collection efforts through consistent follow-up. • Maintain clear and up-to-date documentation of payment activity, collection status, and account communications. • Work with billing and internal teams to resolve issues affecting payment timing or account accuracy. • Monitor aging reports and prioritize collection actions based on risk, volume, and due dates. • Support process updates or operational changes impacting receivables activities when needed.• Experience handling commercial collections in a business-to-business environment. • Knowledge of credit and collections practices, including delinquency follow-up and dispute resolution. • Ability to reconcile accounts and identify payment or billing discrepancies accurately. • Familiarity with billing collection processes and accounts receivable workflows. • Strong written and verbal communication skills for detail-focused customer interactions. • Solid organizational skills with the ability to manage multiple accounts and deadlines. • Proficiency using accounting, receivables, or ERP systems along with standard office software.