Customer Service Representative

Customer Service Representative (CSR)Location: Brooklyn, NY Duration: May 4 – October 30 (Possible Extension) Schedule: Monday – Friday, 8:30 AM – 5:30 PM (40 hours/week) Pay Rate: Up to $22/hour Openings: 1Position OverviewWe are seeking a dedicated and customer-focused Customer Service Representative to support program participants by providing guidance, resources, and ongoing assistance. This role requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.Key ResponsibilitiesBuild and maintain strong relationships with customers and monitor their engagement and progressAssist customers through program enrollment, eligibility, and service processesConduct workshops, orientations, and training sessions as neededProvide support in accessing services such as education, childcare, transportation, and other resourcesFollow up with customers to ensure needs are met and issues are resolvedMaintain accurate and timely documentation of all customer interactionsCollaborate with team members to address and resolve participant concernsIdentify and communicate any barriers impacting customer engagementQualificationsHigh School Diploma or GED (required)Strong customer service and problem-solving skillsAbility to handle customer concerns calmly and professionallyBasic computer proficiency (Microsoft Word, Excel, PowerPoint, Email, Teams)Ability to multitask and manage multiple prioritiesStrong communication and teamwork skillsBilingual Spanish is a strong plusAdditional RequirementsCompletion of a computer assessmentResume review and video screening prior to submissionBenefits include medical, dental, vision, and paid sick time Equal Employment Opportunity Statement: Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.Physical Requirements: This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements