Field Service Technician - Chicago at Vertiv Corporation in Chicago, Illinois

Customer Engineer

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Complete accurate and timely administrative tasks
• Provide proper and adequate communication to internal and external customers
• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an efficient and timely manner

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines
• Complete required Vertiv safety training assignments on time
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel

Qualifications

Experience (one or more of the following)
ASEET or AMEET, or progress towards, is preferred
4+ years military experience in a related technical field
2+ years of relevant industry experience

Interpersonal and Administrative Skills
Communicate professionally and respectfully in both written and verbal forms
Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
Collaborative with peers, customers, suppliers, and leadership
Complete administrative tasks in a timely fashion

Technical skills
Make basic site evaluation skills to include: environmental temperature, and general operating conditions
Familiarity with electrical / electronic test equipment and fundamentals
Follow written technical documentation to perform service tasks
Employ elementary fix/repair techniques based on directed supervision
Summarize and report all work related tasks performed in written and verbal form
Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)

Working Conditions

Travel to customer sites is required within the assigned district and sometimes outside of assigned district
Most work is scheduled maintenance, but occasionally will involve unscheduled service
A weekly, rotational on-call schedule is exercised for each District/Service Center
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
Valid driver's license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 years

Physical Requirements

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

The anticipated salary range for this role in the Illinois locality is between $72,795 to $87,380 per year (based on a 40-hour work week) - salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

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