Zone Manager - Retail Sales

Location: 2849 PACES FERRY ROAD, SUITE 400, ATLANTA, GEORGIA 30339 View phone number on click.appcast.io / FAX: View phone number on click.appcast.io

QUALIFICATIONS

Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of company standards, processes, policies and practices Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes, policies and practices Demonstrated ability to provide supervisory guidance to a team and instill trust Supervisory work; significant interpersonal relationship skills Must be able to perform a 45-hour minimal weekly work schedule

DUTIES AND RESPONSIBILITIES

Put the customer first at all times (internal and external) Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service Foster and role model an excellent employee experience where quality & engagement are promoted through the store Create and maintain good working relationships with fellow associates Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and elevate as required Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner Where required, completion of store schedules and store payroll processes Follow company policies and procedures and maintain a safe working environment Key Holder (open and close store), where required

EDUCATION, EXPERIENCE, CERTIFICATIONS

High school diploma or equivalency required Minimum one year of retail or customer service experience preferred Ability to work various shifts in a 7/365 team orientated environment Excellent customer service skills and an ability to communicate effectively using the English language Self-starter able to prioritize and handle various tasks simultaneously Ability to adapt to changing priorities and unexpected situations Proficiency required in reading, writing, and mathematics Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays Comply in all respects with the provisions of the Standards of Business Conduct Policy

LEADERSHIP QUALITIES

Leader: Inspires teammates to follow them Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Paradies Lagardere Default