Customer Service Representative

Position Summary Fives North American Combustion, Inc. (HQ Cleveland) is hiring a permanent, full‑time Customer Service Representative to join our team in Cleveland, OH. Responsibilities Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services. Perform Restricted Party Screening for inquiries and orders. Process domestic and export quotes. Process domestic and export orders into SAP-based computer system. Effectively, accurately, and efficiently process all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries). Research spare parts for customers. Serve as a Call Center team member. Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries. Qualifications Minimum of 2 years of experience in a customer service‑related position. Experience in manufacturing customer service preferred. Proficient in Microsoft Office applications (Outlook, Word, and Excel). Prior order entry and quote experience. Prior export order and quote experience. Basic export compliance knowledge. Prior SAP experience is a plus. Benefits Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company‑paid life insurance, short‑term disability, and long‑term disability. 401(k): 6% match and immediate vesting. Paid vacation, sick and volunteer time. 12 paid holidays. Parental leave. Tuition reimbursement. Training and development. Company social events. Work/life balance. #J-18808-Ljbffr Fives