Senior Bank Teller/Senior Financial Services Representative

Senior Financial Services Representative at SmartBank. Benefits Medical, dental, vision, life, and disability insurance 401(k) plan with 4% employer match Generous paid time off (PTO), SmartFlex Days, and 11 paid company holidays Paid community involvement Company apparel Tuition reimbursement Responsibilities Providing excellent customer service and meeting client needs efficiently and friendly Enhancing SmartBank’s image through proactive client‑driven service Processing complex financial transactions Serving as the primary point of contact for clients and directing inquiries appropriately Managing lobby operations: greeting clients, offering hospitality, ensuring refreshments Accurately receiving deposits and payments, verifying checks, issuing receipts, and giving credit in accordance with bank policies Providing account information to clients Cash checks and accept withdrawal requests per bank policies, referring questionable transactions to supervisor Providing special services such as redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders Processing payments for credit cards, local utilities, and other services and ensuring cut‑off Complying with all applicable federal, state, and local banking and industry laws and regulations, including the Bank Secrecy Act Performing other duties as assigned Qualifications High school diploma or equivalent Prior experience in cash handling Exceptional customer service skills Six months of banking experience including new account opening, cash vault custodian, and ATM custodian duties General accounting knowledge (debits, credits, balancing) Ability to cross‑sell banking products and services Sound judgment in decision‑making using established guidelines Knowledge of teller drawer equipment (PODs, recyclers, cash drawers, etc.) Computer competency: Microsoft Windows, Word, Excel, Outlook, typing, ten‑key proficient Strong math skills Strong written and oral communication skills Detail oriented and team oriented Positive attitude and high integrity Regular attendance Willingness to accept new ideas and changes Work Conditions Routine standing, sitting, bending, and stooping; occasional lifting up to 40 pounds; standing for long periods; frequent wrist, hand, and finger movements; average visual acuity; average hearing; may require travel to branch locations and training sessions; must be available for required schedule, including Saturdays. #J-18808-Ljbffr SmartBank