Quality Assurance Manager

Job Description

Job Description

Description:

About United Rolls
United Rolls Incorporated is a global leader in spun cast roll manufacturing, supporting hot strip, cold strip, plate, and roughing mill applications. From melting and casting to heat treating and final machining, our team produces high-performance rolls including high chrome iron, high speed steel, and roughing mill rolls used by leading steel producers around the world.

All of our products are manufactured at our facility in Canton, Ohio. We take pride in producing high-quality, American-made components that perform in demanding industrial environments.

We also believe in taking care of our people. United Rolls covers 100% of employee medical, dental, and vision premiums, offers affordable family coverage options, pays employees twice monthly, and provides company-sponsored life insurance, competitive paid time off, and a 401(k) with company contribution.

About the Role

At United Rolls, quality is not a support function, it’s a core part of how we operate. You’re not managing paperwork or checking boxes. You’re responsible for the quality and reliability of products that run in steel mills around the world. These are large, high-value, precision-engineered components where failure is not theoretical. When something goes wrong, it has real consequences for our customers and for our operation.

This role owns the full quality function across the plant. That means setting standards, enforcing them, and continuously improving them. You’ll work directly with production, engineering, and leadership to identify issues early, solve problems at the root, and ensure consistency in how we manufacture and deliver our products.

If you’ve worked in heavy manufacturing, understand metallurgy, and know how to drive quality in a real production environment this is a role where your experience applies immediately. Our Quality team is expected to step into problems on the floor, understand what’s actually happening, and drive decisions, not simply wait for issues to be summarized in a report.

This is a hands-on leadership role for someone who can balance technical expertise with practical decision-making and isn’t afraid to take ownership when it matters.

What you’ll be responsible for

You will lead the quality function across the plant, with full ownership of systems, standards, and outcomes.

That includes:

• Defining and enforcing metallurgical and manufacturing quality standards
• Owning the ISO 9001:2015 quality management system and driving continuous improvement
• Leading failure analysis, root cause investigations, and product disposition decisions
• Managing customer claims and technical service with a focus on resolution—not deflection
• Working directly with production to identify issues, reduce defects, and improve processes
• Using data (SPC, trend analysis, etc.) to identify patterns and prevent repeat issues
• Developing and training the production team on quality expectations and problem-solving methods
• Monitoring quality performance and reporting on non-conformance, trends, and risk areas
• Leading and developing the quality team while remaining hands-on when needed

This is not a sit-back-and-review role. You will be expected to be in the plant, involved in the work, and accountable for results.

Requirements:

What you need to bring

• Strong understanding of quality systems, inspection methods, and testing processes
• Hands-on experience with ISO 9001
• Experience applying Lean, Six Sigma, or similar tools in a real production setting
• Ability to analyze data and turn it into action
• Confidence working directly with production teams and leadership
• Steel, foundry, or heavy industrial experience strongly preferred

Requirements

• Education: Bachelor's degree in engineering, science, or a related field.
• Experience: 3-5+ years in quality control or assurance, often with 1-2 years in a leadership role.
• Skills: Strong understanding of statistical process control (SPC), root cause analysis, and regulatory standards.

Physical & work environment

• Active manufacturing environment with regular movement throughout the facility
• Occasional lifting up to 50 lbs
• Additional hours may be required based on production or quality issues

Benefits

• Company Paid Medical, dental, and vision insurance
• Life insurance
• Competitive paid time off and holidays
• 401(k) with company match