IT Help Desk Technician

Job Description

Job Description

A little about us.....

Coosa Valley Medical Center (CVMC) is a progressive health care organization that believes in quality patient care and values their team members.  Below is an exciting opportunity to work with the amazing team at CVMC.

Why Coosa Valley Medical Center?

• Competitive Compensation
• Health & Dental Insurance Day One
• Flexible Schedule Options
• Flexible Pay; No More Waiting For Pay Day

A little about the job....

• This position will be the first point of contact for users needing IT Assistance.
• While providing the highest level of customer service, the IT Help Desk Tech will answer incoming calls, track information/progress, and resolve requests or escalate to the appropriate IT team member. 
• Provide ongoing support for PCs, printers, scanners and other peripheral devices.
• Assist end users with questions, problems and simple application.
• Competent to work on most phases of personal computing technologies and advises users and management upon request.
• Conducts research and self-directed study on local Area Network technologies.

  Qualifications for the job... 

• Must have high school diploma or equivalent. 
• Associates or Bachelors' degree in computer science or related field preferred.
• Strong knowledge of PCs, technology, software applications; ability to gain and apply expertise, trouble shoot, analyze situations to determine next steps and ability to prioritize work. 
• Excellent written/oral communication and customer service skills required. 
• Previous IT Help Desk experience preferred.