Affordable Account Administrator

Affordable Housing Account Administrator

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington and an amazing pipeline of future projects Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea's Core Values of Honesty and Integrity, Safety & Respect for Every Individual, Teamwork and Competitive Spirit.

Job Scope

The Affordable Housing Account Administrator is responsible for managing the financial transactions and records of the apartment community, as it relates to Federal and State forms, correspondence relating to resident financial matters, and reporting the financial standings in compliance with Affordable Housing regulations. This position will provide the resident with information to support their work, handle the resident's inquiries, schedules and also help maintain the lease with the resident. The Affordable Housing Account Administrator is in charge of overseeing resident recertification for lease renewals within the legal requirements. The pay range for this position is $21.00 to $24.00/hour and the Affordable Housing Account Administrator is also eligible to participate in the office Sales Bonus and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.

Job Duties

Assure compliance with Affordable Housing regulations with accuracy in the following areas:

• Complete leasing applications in accordance with State / Federal Affordable Housing regulations for the designated units.
• Complete resident recertification forms.
• Follow regulations regarding tenant selection.
• Assist Community Manager with reports.
• Assist Community Manager with Affordable Housing related issues.
• Participate in lineup every morning.
• Compile paperwork with lease, associated addendums and forms in compliance with policies and procedures.
• Follow Yieldstar pricing procedures as directed by supervisor.
• Lease apartments by actively marketing and promoting the apartment community.
• Post rent in a timely manner and in accordance with Shea's Policy & Procedures.
• Make accurate and timely daily rental registry input.
• Review the lease and lease documents of new residents.
• Handle move-in/move-outs leases.
• Perform property accounting duties, such as ITVs (Intent to Vacate), end of month tasks, posting and tracking SODAs (deposits, utility bills, etc.)
• Provide current detail unit status daily.
• Rent increase input.
• Maintain residential delinquency report.
• Email retrieval & distribution.
• Maintain accuracy and organization with all filing.
• Answer telephone and email leads by responding to leasing inquiries.
• Responsible for accurately and timely Yardi and AVID input
• Prepare routine reports and share information with on-site management team.
• Work with the team assigned to ensure all information is input into Yardi by the close of each business day.
• Provide customer service per Shea Core Values and Customer Care Service standards.
• Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
• Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Effective written and verbal communication
• Time management and organization skills
• Basic math skills
• Bookkeeping or basic accounting background
• Property accounting experience preferred
• Knowledge of Affordable Housing regulations, a plus.
• Familiar with Microsoft Office products (Word/Excel/Outlook)
• Yardi and Yieldstar preferred
• High School diploma or equivalent required
• College degree or some college preferred

Desired Competencies

• Adaptability
• Builds Positive Relationships
• Customer Focus
• Innovation
• Continuous Learning
• Performance Excellence
• Communication
• Contributing to Team Success

Work Environment

The Affordable Housing Account Administrator works on-site at an apartment community and interfaces with external/internal customers and residents, on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:50 a.m. 5:50 p.m. The position is required to work weekend days (Sat/Sun). However, the Affordable Housing Account Administrator should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V