Quality Control Administrator

Quality Administrator

PHINIA is currently looking for a "dynamic, results driven" individual to join as a Quality Administrator at our Aftermarket Remanufacturing Plant in Troy, MI. This person will be responsible for providing support for our warrant management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. This person will also coordinate with other departments on field issue resolution and improvement and support the tracking of any quality issues.

Key Responsibilities

Warranty & Field Performance Management

• Manage and monitor product field performance and warranty-related issues.
• Evaluate customer warranty debits and determine approval or dispute.
• Negotiate warranty debits and technical justifications with customers.
• Review new or updated customer warranty agreements and escalate unacceptable contractual terms.
• Assist multiple high-profile, high-cost warranty and field issues simultaneously.
• Drive rapid containment and corrective actions to minimize financial and customer impact.

Warranty Operations & Reporting

• Log new warranty claims and manage the end-to-end return process.
• Manage warranty returns, including tracking, disposition, and documentation.
• Run validation or diagnostic tests on returned components in conjunction with Quality Technicians.
• Log and document test results accurately in warranty systems/databases.
• Coordinate warranty activities for products produced by third-party processors.
• Maintain accurate warranty data, documentation, and reporting to support internal and customer requirements.

Analysis & Continuous Improvement

• Perform logical, data-driven analysis of warranty and field failures.
• Identify trends, systemic issues, and improvement opportunities in warranty performance.
• Support continuous improvement initiatives for warranty systems and field performance.
• Provide failure prevention feedback to Product & Manufacturing Engineering.

Cross-Functional Coordination

• Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering to ensure timely root cause analysis and corrective actions for field issues.
• Support structured problem-solving activities (e.g., 8D, A3, root cause analysis), as required.
• Follow up on corrective, preventive, and improvement actions to ensure effectiveness and closure.
• Support the return and handling of suspect or defective material to suppliers.

Layered Process Audits (LPA)

• Coordinate Layered Process Audits, including:
• Establishing and communicating audit schedules
• Maintaining audit records and results
• Tracking closure of non-conformities
• Identifying recurring, chronic, or systemic issues
• Leading the LPA Core Team
• Preparing, reporting, and presenting LPA status, results, and open actions

General Quality Support

• Support Quality Technician activities, as required.
• Support 5S standards within Quality Department areas and other assigned areas.
• Participate in special projects or additional tasks, as assigned.

What We're Looking For

• 5+ years' manufacturing experience; 3+ years in Quality/Warranty (preferred)
• Experience with warranty returns and field failure analysis
• Hands-on skills in component teardown, inspection, and testing (injectors preferred)
• Ability to analyze returned parts and document findings
• Familiar with Quality Core Tools and ISO 9001
• Strong problem-solving skills (8D, A3, root cause)
• Proficient in MS Office, SAP, and quality systems
• Strong communication, teamwork, and ownership mindset
• Reliable, detail-oriented, and able to manage multiple priorities

What We Offer

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What We Believe

• Product Leadership - Innovation that brings value to our customers
• Humility - Seeking out diverse perspectives and working collaboratively
• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
• Integrity - Taking responsibility for our decisions and doing what is right
• Accountability - Taking ownership of our actions and driving results

Safety

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyone's responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

Equal Employment Opportunity

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

No Unauthorized Referrals From Recruiters & Vendors

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.