Technical Writer

Role: Technical Writer Salesforce / Digital Banking Position Summary We are seeking an experienced Technical Writer to support a large-scale Salesforce digital banking transformation for PenFed. The Technical Writer will work closely with Salesforce architects, developers, business analysts, product owners, integration teams, QA, and business stakeholders to create and maintain clear technical and functional documentation. The ideal candidate should be comfortable translating complex Salesforce and integration concepts into documentation that can be understood by developers, administrators, support teams, business users, and auditors. Key Responsibilities Create and maintain technical, functional, and system documentation for Salesforce applications. Document Salesforce Financial Services Cloud, Service Cloud, Experience Cloud, and related solutions. Document digital banking/member-facing processes, including: Member onboarding Account servicing Loan/application processes Self-service Case management Digital/member portals Employee workflows Create documentation for Salesforce Experience Cloud/LWR applications and user journeys. Document Salesforce configuration including: Objects and relationships Flows Validation rules Permission sets Profiles Sharing/security Lightning components/LWC Integrations Work with developers and integration teams to document REST/SOAP APIs, MuleSoft integrations, data mappings, authentication, error handling and integration flows. Create API documentation, interface specifications and data-flow diagrams. Document Salesforce deployment/release processes and technical changes. Create: Technical design documents Functional design documents Solution documentation SOPs Runbooks User guides Release notes Knowledge articles Troubleshooting guides Process flows Convert technical discussions, architecture meetings and developer discussions into structured documentation. Review documentation with architects and SMEs for technical accuracy. Maintain documentation in Confluence, SharePoint, Jira or similar tools. Work with Agile teams and document requirements/user stories, acceptance criteria and technical decisions. Maintain documentation through Salesforce releases and platform changes. Support production teams with troubleshooting and operational documentation. Ensure documentation follows financial-services security, privacy and compliance requirements. Preferred Technical Experience Salesforce Financial Services Cloud Service Cloud Experience Cloud Experience Cloud LWR Salesforce Flow Apex/LWC understanding Data Cloud / Data 360 Agentforce / Einstein Salesforce security and sharing Integration MuleSoft / Anypoint Platform REST/SOAP APIs

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API specifications Data mapping Authentication/OAuth Integration error handling Third-party/core banking integrations PenFed has specifically described MuleSoft as a major integration layer connecting Salesforce Financial Services Cloud with core banking and third-party systems. Documentation Tools Confluence Jira SharePoint Microsoft Word Excel Visio / Lucidchart / Draw.io Swagger/OpenAPI Git/Markdown is a plus Required Experience 5+ years of technical writing experience. 3+ years documenting enterprise applications. Strong experience working with Agile/Scrum teams. Experience documenting APIs and system integrations. Ability to understand Salesforce architecture and terminology. Excellent communication and stakeholder-management skills. Ability to interview developers/architects and independently produce documentation. Strong attention to detail. Highly Preferred Salesforce technical documentation experience. Financial services/banking/credit-union experience. Experience Cloud/LWR documentation. Financial Services Cloud experience. MuleSoft/API documentation. Agentforce/Data Cloud documentation. Experience with regulated environments. Ability to create architecture/data-flow diagrams. #J-18808-Ljbffr Fusion Life Sciences