Strategy & Operations Manager

Description

???? Your Mission

Drive growth by leading high-impact projects, optimising operations, and forging strategic partnerships-all powered by data and execution.

???? Your Responsibilities in this Role

• Building and optimising scalable processes to continue Nala's hyper-growth
• Leading and executing (end to end) core infrastructure projects
• Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
• Managing critical vendor relationships and building performance tracking systems
• Developing strategic supply chain partnerships and negotiating commercial terms

???? Must-have requirements

• 2+ years of work experience in a fast-paced environment (Preferably McKinsey, Bain, BCG, Top Tier IB or other strategy consulting firms)
• Experience coding with SQL, Python, or R
• A solid track record of taking ownership and leading complex projects end to end
• A magic skill to break complex problems into smaller ones and enjoy working with data
• Willing to re-locate to Nairobi, Kenya
• Natural curiosity and will to make an impact
• An interest in the financial industry

???? Nice to have requirements

• Additional language skills

✅ Success in the role looks like

3-Month Metrics

• Project Ownership : Leading at least one cross functional infrastructure project with clear progress as we scale our operations.

6-Month Metrics

• Project Delivery : Managing a portfolio of projects across our operations, finding efficiencies across different teams to create a more scalable operation.

➡️ Interview Process

You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.

If successful you will be selected for our interview process which has 4 stages:

1. 30mins] Interview with the Talent Team
   • In this stage we want to get to know you a bit more and follow up on your experience and motivations. The best preparation would be to really know why you applied for the role (i.e. your application questions)
2. 1hour] Interview with the Operations Manager
   • In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know whats on your CV really well ????
3. Assessment and assessment review interview
   • We will want to test your operational nouse via a short exercise involve a fictitious task that could happen in the role.
   • The Operations will go through your submission with you, allowing time for you to present and field questions related to the task
4. 45mins] Leadership Interview(s)
   • The final interview will involve speaking with a member of our leadership team about your motivation for the role and will be a great opportunity to ask any questions you have about the business.

⭐️ Benefits

• 23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Private Medical: Coverage for you and your dependents (optionally) from day one!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Free Lunch: Every day - that's it!
• Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month