IVR QA Engineer- R01566922

IVR QA Engineer Job Summary We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels. Key Responsibilities IVR & Contact Flow Testing Validate IVR call flows, routing logic, and customer journeys Perform end-to-end testing of inbound, outbound, and callback flows Test voice, chat, and self-service interactions for accuracy and usability Functional & Integration Testing Test integrations between Amazon Connect, AWS services, and backend systems Validate APIs, Lambda functions, and data flows across systems Ensure correct handling of user inputs, fallback scenarios, and edge cases Test Design & Execution Design detailed test cases, test scenarios, and test data Execute functional, regression, system, and integration testing Perform smoke and sanity testing during releases Automation & Tools Develop and maintain test automation scripts where applicable Use tools like Cyara, Selenium, or API testing frameworks for validation Support test automation for IVR and conversational flows Identify, log, track, and retest defects Work closely with developers and BA teams for issue resolution Prepare test reports, status updates, and quality metrics Quality Assurance & Compliance Ensure high-quality delivery aligned with business requirements Validate compliance with security and data standards Participate in UAT support and production validation Required Skills & Qualifications 3–8 years of experience in QA or testing roles Hands‑on experience in IVR / Contact Center testing Experience with Amazon Connect or similar platforms Strong understanding of call flows, routing, and telephony concepts Experience with API testing and backend validation Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch) Experience in test case design, execution, and defect tracking Strong understanding of SDLC, STLC, and Agile methodologies Preferred Skills Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools Exposure to chatbot/voice bot testing (Amazon Lex or equivalent) Knowledge of contact centre platforms like Avaya or Genesys Familiarity with CI/CD and DevOps testing practices Soft Skills Strong analytical and problem-solving abilities Good communication and stakeholder coordination skills Attention to detail and quality mindset Ability to work in fast-paced, Agile environments Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. #J-18808-Ljbffr Brillio