Channel Partner Manager

Purpose of the Job The position is responsible for developing, managing, and growing a defined portfolio of Diamond and Sakura dealer partners. Acting as the primary point of contact, the CPM drives partner performance through field engagement, pipeline development, forecasting accuracy, and execution of account‑based growth strategies. This role partners closely with internal sales, K-12 business development manager, mission critical business manager, A&E consultant, retention team, and technical teams to enable dealer success, increase revenue, and ensure partners achieve and grow within their assigned tier levels. Key Responsibilities Develop and manage a defined portfolio of Diamond and Sakura dealers. Provide consistent field support, including weekly engagement with assigned dealers. Own forecasting accuracy for assigned dealer accounts. Deliver ongoing product education and sales training for both new and existing offerings. Support solution design in partnership with Sales Engineers (SEs). Serve as the primary point of contact and “quarterback” for all dealer support needs. Maintain oversight of opportunities to ensure effective deal management and progression. Build trust and credibility across dealer organizations and internal cross‑functional teams. Drive pipeline management and pipeline development activities. Ensure dealers achieve and grow within their assigned tier level. Develop and execute account‑based strategies aligned to dealer growth plans. Education & Experiences Bachelor’s degree in Business Management, Marketing or related discipline preferred, but not required. Seasoned experience sales professional with an understanding of multiple products and services and their interoperability. Skills & Knowledge Has a solid understanding of business, financials, markets, and the needs of the customer. Understands moderately complex solutions and how to identify the value proposition for each. Ability to articulate product portfolios and their connectivity for a solution. Resource Manager – Recognizes unspoken organizational constraints – what is and what is not possible at certain times or in certain positions. Uses the corporate culture and the language that will be best heard. Makes a conscious effort to build rapport among critical internal and external cross company customers to resolve issues and create solutions. Builds consensus with partners by considering input and promoting trust between parties. Ask direct questions of people and consults available resources, even in crisis situations before acting. Strategic Thinking – Understand how the value of hardware, services, integration, software, and go‑to‑market (partners, distributors, resellers, and integrators) fit into the overall direction that provides a value proposition to our customers. Understands how our solutions fit the context of the customer. Execute with Passion – Works independently and maintains one’s motivation. Takes repeated actions to overcome obstacles. Persists in pursuing goals despite setbacks. Sees and acts on new business opportunities. Executes plans with desire to win Evaluates and clarifies objectives to ensure they align with the company and customer strategies. Builds support and determines optimal timing for execution. Leadership – Promotes and generates cooperation among one’s peers to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results. Develops relationships based on trust and promotes a climate that embraces collaboration and cohesion. Develops and empowers employees by providing feedback, coaching, and career development. Acts as a mentor to peers in the organization. Participates in business decisions outside their immediate area of responsibility. Sees self as an expert and compares self or own abilities favorably with others. States confidence in own judgement Communications – Adapts presentation or discussion to appeal to the interest and level of others. Seeks out information from many sources to diagnose problems or identify future opportunities. Reads others verbal and non‑verbal cues and adapts communication style to fit the audience and topics. Works to build or maintain friendly warm relationships or networks of contacts with people who are or might be useful in achieving work related goals. Encourages teams to build customer relationships and manage and generate resources to meet customer needs. Seeks feedback to solve problems, which builds readiness to anticipate and meet customer needs. Uses feedback to solve problems and uses insight to make improvements in systems, processes, etc. Takes care to identify the real needs of end users and focuses work on finding solutions that address internal and external customer needs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr i-PRO Americas Inc