Business Process Analyst
Potomac Management Solutions, LLC
Location: FMC Headquarters, Washington, DC (Onsite with limited offsite support as coordinated) Qualifications and Experience/Education Process Analysis Expertise: Evaluates operational workflows including service desk operations, onboarding/offboarding, and customer service delivery. Process Mapping & Optimization: Develops detailed workflow diagrams using Microsoft Visio to identify inefficiencies, bottlenecks, and control gaps. Operational Data Analysis: Analyzes ticketing system data (e.g., ServiceNow, Track-It) to assess performance trends, resolution times, and service quality. SOP & Documentation Review: Reviews and develops SOPs aligned with actual operational practices and federal standards. Stakeholder Engagement: Conducts structured interviews to gather insights and validate findings. Continuous Improvement Focus: Recommends process improvements to enhance service delivery and operational efficiency. Soft Skills: Strong analytical thinking and communication skills. Experience: 5-7 years; BA/BS or equivalent experience #J-18808-Ljbffr
Vacancy posted 3 hours ago
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