Service Manager

Position Summary The Service Manager is responsible for overseeing daily field operations, technician performance, customer satisfaction, scheduling efficiency, and service profitability for Mr. Rooter Plumbing. This role ensures technicians are properly supported, trained, and held accountable while maintaining high standards of customer service, operational efficiency, and quality workmanship. The Service Manager plays a key leadership role in coaching technicians, resolving customer concerns, improving productivity, maintaining company standards, and ensuring overall operational success. Essential Duties & Responsibilities Manage and oversee daily service operations and technician performance. Supervise, coach, train, and mentor plumbing technicians to ensure quality workmanship and professionalism. Monitor technician productivity, job performance, and customer satisfaction. Perform camera inspections. Support technicians in diagnosing complex plumbing issues and finding solutions when needed. Ensure all technicians follow company policies, safety standards, and plumbing code requirements. Review jobs for quality control, documentation, pricing accuracy, and customer satisfaction. Handle escalated customer concerns and work toward prompt resolution. Maintain strong communication between office staff, dispatch, and field technicians. Support company goals related to growth, profitability, and customer retention. Maintain inventory, equipment accountability, and vehicle standards. Leadership Expectations Lead by example with professionalism, accountability, and a positive attitude. Build and maintain a high-performing team culture. Hold employees accountable while coaching and developing team members. Promote excellent customer service and uphold the Mr. Rooter Plumbing reputation. Foster teamwork, communication, and employee engagement. At Mr. Rooter Plumbing, we value leadership and work-life balance. Benefits & Perks Every Other Weekend Off Closed Sundays No On-Call Rotation Flexible Scheduling Medical & Vision Benefits Paid Vacation After One Year of Employment Growth & Leadership Opportunities Supportive Team Environment Stable, Year-Round Work Qualifications 3+ years of plumbing experience required Management or leadership experience is a plus Strong understanding of residential and commercial plumbing operations Ability to lead, coach, and hold technicians accountable Excellent communication, problem-solving, and customer service skills Strong organizational and time management abilitiesValid driver’s license with an acceptable driving record Ability to thrive in a fast-paced, team-oriented environment Compensation & Benefits Earn up to $130,000 per year! Compensation is based on experience, management skills, industry knowledge, and performance. We reward leaders who drive results, support technicians, and help grow the business. This pairs really well with no on-call, closed Sundays, every other weekend off . Apply Within Today! Join a team that values leadership, work-life balance, and operational excellence. #J-18808-Ljbffr