Regional Field Manager (30140)

Regional Field ManagerThe Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division. The Regional Field Manager (RFM) provides strategic and operational leadership for regional Office of Public Assistance (OPA) field offices. This position ensures consistent, equitable, and accurate service delivery across local offices by overseeing regional operations, implementing statewide program expectations, and supporting staff in delivering high-quality customer service for public assistance offices. The RFM collaborates closely with division leadership, other regional managers, and local management to align office operations with statewide goals, performance metrics, and program accuracy standards. Responsibilities include operational oversight, team leadership, continuous improvement, managing personnel including recruiting, retention, and due diligence processes, and ensuring adherence to federal and state public assistance policies. This position provides direct supervision to Field Operations Managers (FOM) and provides support to supervisors and frontline teams.Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.Qualifications for this Career Opportunity Required for the first day of work:Thorough knowledge of applicable state and federal laws pertaining to public assistance program requirements.Strong understanding of social, economic, and cultural factors impacting families and individuals served by public assistance programs.Comprehensive knowledge of public assistance programs, eligibility determinations, and federal/state program requirements including SNAP, TANF, Medicaid, and HMK.Skill in analyzing data, identifying trends, and making informed decisions to improve operational effectiveness.Knowledge of customer-service principles, supervisory practices, organizational leadership, and personnel management.Ability to interpret and apply complex laws, regulations, and policies in a consistent and practical manner.Knowledge of program administration, budget, and personnel management.Excellent verbal and written communication skills, including the ability to coach, train, present information, and facilitate discussions with staff and stakeholders.Ability to oversee and monitor compliance with programs and procedures.Ability to foster effective collaboration with community partners, leadership, and other stakeholders.Ability to model professionalism, manage change, maintain resilience under pressure, and support teams through evolving expectations.Ability to achieve program improvements and call handling efficiency through continual review.Ability to motivate, mentor, and supervise personnel.Minimum Qualifications:Bachelor's degree in related field.Five years of management and/or training experience in a public assistance office.Other combinations of education and public assistance experience may be considered on a case-by-case basis.Salary: $40.10 - $40.10 HourlyTelework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement PlanNumber of Openings: 1Employee Status: RegularSchedule: Full-TimeJob Type: StandardShift: Day JobTravel: Yes, 20% of the TimePrimary Location: KalispellOther Locations: Browning, Missoula, Hamilton, Polson, LibbyAgency: Department of Public Health & Human ServicesUnion: 000 - None