Patient Eligibility Assistant

Job Title

Job Title

Job Description

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it's about hope, community, and impact. For over 50 years, we've been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it's needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

For eligible employees, benefits include: Competitive compensation & benefits Medical, dental, vision Company-paid life insurance Flexible spending accounts 403(b) retirement plan

Why VCC?

Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

A robust training & development culture to help you grow and advance your career.

A workplace built on respect, collaboration and passion for care.

Responsibilities

Job Summary

Assist the Patient Benefit Counselors with administrative support.

Essential Job Functions

• Schedule appointments for patients
• Reschedule patients who miss appointments
• Check in patients with appointments and screen walk ins
• Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options
• Assign patients a primary care provider (PCP)
• Assist patients to choose a Health Plan with Health Care Options
• Conduct follow-up process on applications and renewals submitted by the department
• Attend trainings and other meetings as required
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
• Perform other duties as directed

Qualifications

Minimum Qualifications

• High school graduate or equivalent
• Minimum two years' experience in the customer service or social service field, or in community volunteer work
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Effective verbal and written skills necessary for communication, in both English and Spanish, with patients/clients, providers and other staff
• Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
• Strong interpersonal skills
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability and willingness to meet the organization's attendance and dress code policies
• Ability to handle confidential materials and information in a professional manner
• Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel

Pay Rate:

• $21 - $22 per hour, Depending On Experience