Global Product Support Manager — AI-Driven Self-Service
Google Store's gTech Users and Products team seeks a Product Support Manager to own end-to-end customer journeys, driving AI self-service and repairs modernization. You will partner with Store, Fi, Engineering, Logistics, and Fraud to deliver seamless resolutions, reduce repeat contacts, and improve satisfaction on a global scale. You will lead cross-functional programs spanning pre-purchase to post-purchase experiences, influence product roadmaps, and ensure readiness for major hardware #J-18808-Ljbffr Google
Vacancy posted 5 days ago
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