Turndown Attendant

Turndown Attendant

Kessler Hospitality's portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel's exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah's entertainment destination, or an elite ski lodge. As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
• Turndown each assigned room according to The Newbury Boston
• Handle items for "Lost and Found" according to the standards.
• Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
• Prepare housekeeping cleaning cart for next days use.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Deliver guest laundry to rooms.
• Operate pagers and radios efficiently and professionally when communicating with hotel staff.
• Deliver guest requests in a timely manner.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

Education & Experience:

• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.

Physical Requirements :

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements :

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.