Customer Account Analyst

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at connect with us onLinkedInorTwitter

Customer Account Analyst

Location: Remote

Salary Range: $44,000 - $48,000 annually
Join Our Team

Sun Chemical is seeking a customer-focused, detail-oriented Customer Account Analyst to serve as a trusted partner to our customers and internal teams. In this fully remote role, you'll manage a portfolio of customer accounts, drive exceptional service experiences, and play a critical role in ensuring orders are processed accurately and efficiently.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about building strong customer relationships, we'd love to hear from you.

What You'll Do

As a Customer Account Analyst, you will:

• Manage a portfolio of customer accounts, serving as a primary point of contact for customer needs.
• Process customer orders accurately and efficiently while ensuring a high level of service.
• Build and maintain strong relationships with customers, sales teams, and cross-functional business partners.
• Communicate proactively regarding order status, shipment updates, product availability, and other customer inquiries.
• Monitor open orders, shipments, and account activity to ensure timely fulfillment and customer satisfaction.
• Identify potential issues before they become problems and work collaboratively to resolve them.
• Manage customer interactions across multiple channels, including phone, email, and chat.
• Escalate complex issues appropriately while maintaining a positive customer experience.
• Follow established processes and procedures to effectively manage exceptions and special requests.
• Support continuous improvement efforts by providing feedback and identifying opportunities to enhance service levels.

What We're Looking For
Required Qualifications

• High School Diploma or GED required.
• 2-3 years of experience in a customer service, account management, order management, or business-to-business (B2B) environment.
• Bilingual proficiency in English and French (written and verbal).
• Strong customer service orientation with a passion for delivering exceptional support.
• Excellent verbal and written communication skills.
• Proven problem-solving and critical thinking abilities.
• Ability to prioritize competing demands while maintaining a high level of accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Preferred Qualifications

• Experience using SAP or other ERP systems.
• Experience supporting customers within a manufacturing, chemical, industrial, or distribution environment.

Why Join Sun Chemical?

• 100% Remote Work Environment
• Opportunity to collaborate with global teams and customers
• Dynamic, fast-paced business environment
• Meaningful role with direct impact on customer satisfaction and business success
• Collaborative and supportive team culture
• Opportunity to grow and develop your customer service and account management expertise

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.