Field Service Operations Manager

• Location Remote - Rocklin, CA, United States
• Base Pay $150,000.00 / Year
• Other Compensation MICP Bonus
• Job Category Power Solutions Group
• Employee Type Exempt - FT
• Required Degree 4 Year Degree
• Travel 25%
• Manage Others Yes

Contact information

• Name David Whaley
• Phone View phone number on click.appcast.io

Description

Power Solutions Group (PSG) is a premier provider of complete lifecycle power solutions. We specialize in engineering, automation, and technical field services for low, medium, and high-voltage electrical infrastructure. From critical testing and commissioning to emergency repairs and routine maintenance, we keep our industrial, commercial, and utility clients safely powered.

We are seeking a dynamic and safety-focused Field Service Operations Manager to lead our field service engineering and technician teams. In this role, you will bridge the gap between high-level project management and hands‑on site execution. You will hold full operational accountability for resource scheduling, safety enforcement, technical quality, and exceptional client satisfaction across your designated territory.

Field Operations & Project Execution

• Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long‑term project site assignments.
• Lifecycle Delivery: Oversee end-to-end technical field services, managing timelines for projects ranging from routine testing to large utility installations and emergency repairs.
• Resource Optimization: Maintain and optimize the master operational schedule to maximize resource allocation, balance labor capacity, and control project overtime.
• Technical Oversight: Interpret complex engineering drawings, work instructions, and switchgear/substation schematics to guarantee flawless execution in the field.

Technical Quality & Safety Enforcement

• Safety Culture Leadership: Actively champion a zero‑harm safety culture, enforcing strict compliance with OSHA, NFPA 70E, and company‑specific health and safety policies.
• Compliance & Standards: Ensure all field testing and service procedures adhere to industry‑leading technical regulations (e.g., NETA testing standards).
• Asset Readiness: Supervise the upkeep, calibration, and overall safety compliance of critical field tools, PPE, and technical diagnostic equipment.

Client & Cross-Functional Alignment

• Customer Relationships: Serve as a primary point of contact for operational execution, handling client escalations
• smoothly and maintaining excellent service satisfaction.
• Cross‑Functional Collaboration: Partner closely with internal project managers, design engineers, production teams, and sales to keep projects running efficiently.
• Sales Support: Assist the quoting and estimation teams by reviewing incoming project specifications to ensure operational feasibility and realistic timelines.

Team Development & Business Management

• Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.
• Process Improvement: Analyze key performance data and operational metrics to eliminate inefficiencies and drive lean process improvements across field workflows.

Requirements

• 5+ years of direct experience managing field service operations within critical power infrastructure, transformer/switchgear services, or heavy industrial power distribution.
• Deep operational familiarity with low, medium, and high-voltage power distribution products, electrical protection schemes, or industrial automation setups.
• Proven history of successfully leading, scheduling, and mentoring multi-disciplinary production, engineering, or field testing crews.
• Bachelor’s degree in Electrical Engineering, Industrial Technology, Business Administration, or a closely related technical field is strongly preferred.
• Active or prior supervisory exposure to NETA testing workflows, NFPA 70E compliance, or specialized electrical safety training is highly advantageous.
• Strong crisis‑management and problem‑solving skills with a calm demeanor under the pressure of tight deadlines or field emergencies.
• Exceptional interpersonal and communication skills paired with high proficiency in field service scheduling systems or corporate ERP/CRM platforms.
• Must possess a valid driver’s license and the willingness to travel regionally to support client installations and multi‑day field operations.

Summary

Where Potential Powers Progress

At Sunbelt Solomon, we believe progress starts with people — their ideas, their expertise, and their drive to make energy work better. With more than a century of combined experience, we deliver full‑lifecycle power, energy, and automation solutions across the Americas.

From our 40+ locations and a team of over 1,700 skilled professionals, we serve nearly every industry with the people, products, and insight needed to keep the electricity running. Our solutions span low-, medium-, and high‑voltage systems, covering the complete electrical lifecycle, from design and engineering to operation, maintenance, modernization, and sustainable decommissioning. We’re known for our expertise in remanufacturing electrical equipment, including transformers and switchgear, and for providing flexible, reliable temporary power rental solutions. Through the Sunbelt Solomon family of brands, including Trinity Power, Magna IV Engineering, and Power Solutions Group, we combine deep technical field experience with advanced engineering and turnkey project delivery.

Together, we help customers optimize performance, extend asset life, and achieve sustainability goals while building a more resilient, efficient energy future. At our core, we’re powered by people — innovators, engineers, technicians, and problem solvers — all working together to deliver energy solutions that move industries forward.

Mission, Purpose, Vision & Core Values

Mission:

Through a culture of integrity, bold innovation, and customer‑centricity we create value for our partners and team members with safe and reliable electrical power solutions and services.

Purpose:

To enhance the lives of our team members and partners through sustainable products and services in the communities we serve.

Vision:

To be the leading provider of customized electrical power solutions and services.

Core Values:

People: The core of our success.

Safety: It’s in our DNA.

Strategic: We forge our own future.

Sustainability: Industry leaders in power distribution life cycle management.

Performance: Delivering excellence at every opportunity.

Company Benefits

Sunbelt Solomon offers a comprehensive, highly competitive benefits package to employees who meet applicable plan eligibility requirements. Benefits include but are not limited to medical, dental, vision, FSA/HSA, 401k with company match, life insurance and disability, paid vacation, sick time, and holiday. Temp employees are not eligible for company benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pre-Employment Screening

Following an offer of employment all candidates are required to complete a background check and drug screen prior to being cleared to start employment. A physical, respiratory fit test, and/or Motor Vehicle Record check may also be required based on the job responsibilities and location of the position.