Associate Director, Patient Services

MannKind Corporation (Nasdaq: MNKD) is a biopharmaceutical company dedicated to transforming chronic disease care through innovative, patient‑centric solutions. With a focus on cardiometabolic and orphan lung diseases, we develop and commercialize treatments that address serious unmet medical needs, including diabetes, pulmonary hypertension, pulmonary fibrosis, nontuberculous mycobacterial (NTM) lung disease, and fluid overload associated with heart failure and chronic kidney disease. At MannKind, our employees are our greatest asset. We foster a close‑knit, collaborative culture where every team member plays a vital role in our mission. We are proud to champion a rich blend of backgrounds, perspectives, and working styles as we work together to improve health outcomes and change lives. Position Summary The Associate Director, Patient Services, will be responsible for executing Patient Services and HUB operations to support MannKind products. This position will work cross‑functionally across the organization to ensure all strategies and tactics are aligned with patient needs and the brand strategy. The incumbent will manage the specialty pharmacies and HUB operations and report to the Director, Patient Services. Principal Responsibilities The role functions as Patient Services subject‑matter expert for MannKind products and collaborates cross‑functionally to design and implement programs that support both the patient and brand objectives. Aligns with Marketing, Sales, Market Access, Advocacy, Commercial Operations, and Supply Chain to implement best‑in‑class patient services and distribution models. Oversees the patient services program and its day‑to‑day operations with a laser focus on operational excellence aligned to patient needs. Ensures effective vendor integrations with a focus on continuous improvement of specialty pharmacies and HUB operational processes to deliver an exceptional experience for patients. Liaises with Commercial Operations/Business Analytics regarding reporting, dashboard development, data measurement, analysis, and data quality related to specialty pharmacy and HUB activities. Provides input and guidance for program‑related marketing materials and patient and provider communications. Facilitates weekly and monthly status update calls with vendor partners. Works with internal and external partners for a seamless patient experience in all escalated cases. Interprets program data for purposes of assessing reimbursement and access trends, program performance and utilization, pharmacy performance, and program alignment to agreed‑upon KPIs. Manages creation and maintenance of all Program SOPs, business rules, work instructions, and training materials related to the patient support program. Creates and manages vendor POs and vendor monthly invoicing with AP. Works with Medical and Quality divisions on vendor AE/PC reporting, product replacement, and vendor training. Develops distribution strategic and tactical plans by proactively identifying potential marketplace trends/barriers and creating strategies that will optimize access and create access confidence with providers and patients. Reviews SP data daily for inconsistencies, errors, and delivery timing along with data aggregator. Also liaises with Legal/Regulatory/Compliance to ensure all operations, processes, and systems meet legal and regulatory requirements. Education and Experience Qualifications Bachelor's degree. 8+ years of pharmaceutical experience in patient services and/or product distribution. Demonstrated success in implementing and managing SP/HUB/Copay/Trade partners, including detailed process workflows, SOPs, and KPIs. Strong knowledge of health insurance and benefits (private and public payers), with a solid understanding of HIPAA, insurance eligibility and benefit verification, securing insurance prior authorizations, advocating for maximum reimbursement coverage, appealing insurance denials, and application of financial assistance for eligible patients. In‑depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations). Highly knowledgeable in all types of patient affordability programs, including foundational and copay support as well as patient assistance programs. 3+ years managing external access partner relationships. Strong strategic, analytical, time‑management, and multi‑tasking abilities. Excellent written and oral communication skills. This position is remote based with 35% of travel. Pay Range: $148,000 - $222,000 per year. Apply for this Position. #J-18808-Ljbffr Mannkind Corporation