Customer Service Representative

Customer Service Representative

Genesis10 is seeking a Customer Service Representative for a contract to hire position with a leading client in Columbus, OH. This is an on-site position. There are 8 openings. Compensation: $19.00 per hour W2. Shift Options: 9:30 AM - 8:00 PM - some will move to 1:30-9:30 once fully trained - 4 days a week - 6 spots open 8 AM - 6:30 PM - 4 days a week - 2 spots open 7 AM - 3:30 PM - 5 days a week - 1 spot available

Job Description

The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints. Responsibilities:

• Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Assisting callers with any questions regarding their mobile devices.
• Troubleshooting the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician.
• Fields customer questions and complaints
• When the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
• Coordinating the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations.
• Acts as an intermediary to prevent "up-selling" by service providers.
• Ensures that appropriate actions are taken to resolve customer's problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs data entry, administrative support, and clerical duties.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Six (6) months or more experience with Customer Service.
• Must have basic computer/smartphone skills.
• Experience working with wireless devices.
• Must have good written and verbal communication skills.
• Must be able to pass a security clearance, if necessary (may require additional discussion.)

About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.