Customer Service Representative

Customer Service Representative (CSR)

An exciting opportunity awaits you at Lightspeed Express, Powered by DHL! We are a leading courier company. Our mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.

The core responsibilities of this role include:

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Handle customer concerns and escalations while providing exceptional customer service.
• Collaborate with internal teams and departments to resolve service issues and support daily operations.
• Accurately enter and maintain customer information, addresses, item counts, and other records.
• Monitor customer requests and ensure all information is updated and documented correctly.
• Support day-to-day administrative functions and assist with operational communication as needed.

Shift: Monday - Friday, 10:00 AM - 6:30 PM (schedule may adjust to 9:00 AM - 5:30 PM based on business needs) Pay: $21.42 per hour

The ideal candidate will also possess the following skills and/or experience:

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Excellent attention to detail and data entry accuracy.
• Professional, courteous, and customer-focused approach.
• Basic knowledge of the Tri-State area preferred.
• Strong computer skills and proficiency with Windows-based systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Dispatch, transportation, logistics, or courier industry experience is a plus.
• Strong teamwork, problem-solving, and organizational skills

Our excellent benefits package includes:

Affordable medical, dental, and vision coverage available beginning on your 30th day PTO program for all associates, including paid holidays and vacation 401(k) with generous company match Tuition reimbursement program Excellent training and career advancement opportunities

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our organization is an equal opportunity employer.