Patient Account Representative

Patient Account RepresentativeLocation: Hybrid in Franklin, TN (Monday/Friday remote; Tuesday/Wednesday/Thursday in office)About the RoleJoin Acadia Healthcare as a Patient Account Representative and become an important part of a team dedicated to supporting quality patient care through effective revenue cycle management. In this onsite role based in Franklin, TN, you will work closely with insurance companies, patients, and internal teams to ensure timely reimbursement, accurate account management, and efficient collection of outstanding claims.This position is ideal for a detail-oriented professional who enjoys problem-solving, account follow-up, and building positive relationships while navigating the healthcare reimbursement process. You'll be responsible for reviewing accounts, researching claim issues, following up on unpaid balances, posting transactions, and helping maintain the financial health of the organization through effective collections and accounts receivable management.Our MissionAcadia Healthcare's purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.Compensation & BenefitsWe value your expertise and dedication—and we invest in your success.Competitive base salary commensurate with experienceComprehensive medical, dental, and vision insurance401(k) plan with company matchPaid time off (PTO) and recognized holidaysCompany-paid basic life and AD&D insuranceEmployee assistance program (EAP) and mental wellness resourcesOpportunities for professional growth and advancement within Acadia's nationwide networkWhat You'll DoCall and status outstanding claims with third party payorsReview claims issues, make corrections as needed, and rebill. Utilize claims clearing house to review and correct claims and to resubmit electronically when availableReview explanation of benefits to ascertain that claim processed and paid correctlyComplete adjustment forms if any adjustments need to be made to an account and attach all supporting documentationManage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimumProrate patient accounts and monitor that balance due is in the correct financial classWeekly reporting to BOD an overview of the week and participate in AR meetingsGathers and interprets data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in paymentPerforms other essential duties as assignedWhat You'll BringHigh school diploma or equivalentExperience with Medicare preferredMinimum 5 years of job-related experience preferredAdvanced computer skills including Microsoft Office; especially Word, Excel, and PowerPointKnowledge of office administration procedures with the ability to operate most standard office equipmentAbility to work professionally with sensitive, proprietary data & information while maintaining confidentialityExcellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and externalExercises sound judgment in responding to inquiries; understands when to route inquiries to next levelSelf-motivated with strong organizational skills and superior attention to detailMust be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changesCapable of working within established policies, procedures and practices prescribed by the organizationEnglish sufficient to provide and receive instructions/directionsPhysical/Mental RequirementsMust be able to perform essential functions listed on the job description, with or without reasonable accommodationMust be able to sit and stand, intermittent 8 to 10 hours a dayMaintains regular and predictable attendanceMust be able to speak to medium sized audience with and without the use of a microphoneMust be able to use standard office equipment, including the telephone and computer keyboardContinuously works under pressure of near 100% accuracy while meeting inflexible deadlinesContinuously utilizes manual/bi-manual dexterity, near vision, speech, and hearingFrequently stands, walks, sits and utilizes eye/hand coordination and color definitionOccasionally reaches above shoulder, regularly required to lift/carry up to 20 lbs.Occasionally walks on uneven surfacesAbility to travel up to 5% of the time, including flying and driving rental carsTo accommodate travel, must be able to transport own suitcases and computer estimated at 25 pounds