Insurance Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Training & development
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:
As an account representative with Marc Tedaldi - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries and coordinating with other agency team members.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Handle leads, schedule appointments, identify customer needs, and market appropriate products and services.

QUALIFICATIONS:

• Fluency in both English and Spanish Required
• Property & Casualty license is preferred or willing to obtain
• Excellent communication skills: written, verbal and listening
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Bonus incentive based on individual/agency performance
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• Training & Coaching provided