HVAC Service Director

Job Description

Job Description

HVAC Service Director

Fix-It 24/7 | Location: 16360 Table Mountain Pkwy. Golden, 80403

$100,000 - $120,000 Base Salary + Performance Bonus
Executive Leadership Opportunity | Full Benefits | Company Vehicle

Fix-It 24/7 is one of Colorado's fastest-growing home service companies, known for delivering exceptional customer experiences and industry-leading results. As we continue to scale, we are seeking an experienced HVAC Service Director to lead our HVAC Service Department and drive operational excellence, revenue growth, and team performance.

This is not a desk-management role. We are looking for a proven leader who knows how to build winning teams, develop people, create accountability, and drive measurable business results.

If you have a track record of growing revenue, improving technician performance, and building a high-performance culture, we want to talk to you.

The HVAC Service Director is responsible for the overall leadership, performance, and profitability of the HVAC Service Department. This role oversees service managers, technicians, and sales performance while ensuring exceptional customer experiences and operational efficiency.

You will work closely with executive leadership to establish goals, drive key initiatives, and develop a world-class service organization.

• Lead, mentor, and develop HVAC service managers, field supervisors, and technicians
• Build a culture of accountability, professionalism, and continuous improvement
• Recruit, train, and retain top-performing HVAC talent
• Conduct regular coaching sessions, ride-alongs, and performance reviews

• Drive department revenue growth, profitability, and overall business performance
• Improve close rates, average tickets, membership sales, and service conversion metrics
• Monitor departmental KPIs and implement strategies to achieve or exceed targets
• Identify growth opportunities and execute initiatives that increase market share

• Ensure consistent execution of service processes and customer experience standards
• Partner with dispatch, customer service, and operations teams to maximize efficiency
• Analyze reporting and performance data to identify trends and opportunities
• Maintain high standards for safety, compliance, and quality workmanship

• Champion a customer-first culture throughout the organization
• Resolve escalated customer concerns when necessary
• Ensure technicians provide ethical recommendations and outstanding service

• 5+ years of leadership experience within HVAC, plumbing, electrical, or home service industries
• Proven history of leading teams and delivering revenue growth
• Strong understanding of service operations and performance management
• Experience managing KPIs, budgets, forecasting, and departmental performance
• Exceptional leadership, communication, and coaching abilities

• HVAC service management or director-level experience
• ServiceTitan experience (preferred)
• Knowledge of residential HVAC systems and service operations
• Experience leading teams of 15+ field employees

• $100,000 - $120,000 base salary
• Aggressive performance bonus opportunity
• Company vehicle and fuel card
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Company-provided technology and tools
• Ongoing leadership development and training
• Significant advancement opportunities within a rapidly growing organization

At Fix-It 24/7, we believe great leaders create great teams. We invest heavily in our people, provide the resources needed to succeed, and reward performance at every level.

If you're ready to take ownership of a growing HVAC department and help shape the future of one of Colorado's premier home service companies, we'd love to meet you.

Location: Golden, Colorado
Schedule: Full-Time

Apply today and lead a team that is committed to excellence, growth, and customer satisfaction.

Location: 16360 Table Mountain Pkwy, Golden, CO 80403
Schedule: Full-time; flexibility required to support service and sales performance

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