Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

EL Assistant Manager

El Pollo Loco

Position: Assistant Manager

Reports to: General Manager

Job Purpose

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring all shifts run efficiently and safely. This role assists in managing and developing team members, maintaining high levels of customer service, enforcing food safety and compliance standards, and supporting the achievement of financial and operational targets. The Assistant Manager acts as the person in charge when the General Manager is not present.

Key Responsibilities

Leadership
  • Support the General Manager in hiring, onboarding, training, motivating, and developing team members.
  • Conduct shift-level coaching, performance feedback, and adherence to uniform and grooming standards.
  • Uphold and model WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork.
  • Ensure proper shift staffing and deployment based on business needs.
  • Assist with maintaining a positive, professional, and respectful work environment.
Operations Management
  • Oversee shift operations, including opening/closing procedures, product preparation, safety protocols, and food safety standards.
  • Ensure compliance with El Pollo Loco Critical Checklists, daily walk-throughs, and equipment checks.
  • Execute inventory counts, product rotation, food quality standards, and waste control.
  • Support ordering, receiving deliveries, and monitoring food and labor costs.
  • Cover workstations and assist during busy periods, breaks, or staffing shortages.
Customer Service
  • Ensure all customers receive accurate orders, friendly service, and fast, clean experiences.
  • Monitor service times and take corrective action to meet WKS and El Pollo Loco service metrics.
  • Resolve customer complaints and service issues professionally and promptly.
  • Communicate clearly with customers, team members, and supervisors.
Financial Management
  • Assist in monitoring daily sales, deposits, and cash handling accuracy.
  • Support management of food, labor, and controllable costs.
  • Use company reporting systems to understand financial performance and trends.
  • Safely operate and reconcile the smart safe, POS tills, and other cash-handling tools.
Compliance
  • Ensure compliance with all federal, state, and local laws and regulations.
  • Enforce timekeeping accuracy and report any concerns to the General Manager or District Leader.
  • Maintain required documentation, complete shift reports, and support safety and health standards.
  • Promptly report claims of harassment, discrimination, retaliation, wage and hour issues, bullying, workplace violence, or other inappropriate behavior to leadership and HR.
Physical Requirements
  • Standing and walking for extended periods (majority of the shift).
  • Frequent reaching at shoulder level; occasional overhead reaching.
  • Frequent bending, stooping, gripping, pinching, writing, and handling products or equipment.
  • Lifting and carrying ranges:
  • 0-10 lbs: Frequent
  • 11-25 lbs: Occasional-Frequent
  • 26-50 lbs: Occasional with assistance
  • 51-75 lbs: Seldom; team-lift only
  • Pushing/pulling 10-40 lbs of force occasionally (e.g., supply carts, trash bins).
  • Use of headsets, monitors, POS systems, kitchen equipment, computers, and technology as permitted by state age requirements.
Work Environment
  • Exposure to heat, burn hazards, hot equipment, cold storage areas, wet/slippery surfaces, and cleaning chemicals.
  • Work performed in indoor and outdoor conditions, including drive-thru and lot areas.
  • Fast-paced environment with frequent interruptions and direct customer interaction.
Cognitive Demands (ADA/FEHA-compliant)
  • Ability to maintain attention and focus in a fast-paced environment.
  • Ability to multi-task and shift between priorities quickly.
  • Ability to make timely decisions and resolve operational or customer issues.
  • Ability to lead, supervise, coach, and direct employees during shifts.
  • Ability to handle guest interactions and service recovery professionally.
  • Ability to adapt to changing business needs, staffing levels, and equipment issues.
  • Ability to maintain professional behavior during normal workplace stress.
  • Ability to maintain regular and predictable attendance.
Experience Requirements
  • Minimum 1-2 years of restaurant or retail supervisory experience required.
  • Must be at least 18 years of age.
  • High school diploma or equivalent required; college coursework preferred.
  • Strong communication, leadership, and problem-solving skills.
  • ServSafe certification required (or must obtain within required timeframe).
  • Proficiency with POS systems, cash handling, smart safe operation, and basic computer skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Reliable transportation and willingness to work at nearby locations as needed.
  • Ability to resolve customer issues promptly and professionally using company service methods.

This document describes the job and its traditional physical, cognitive, and environmental demands. It does not describe the abilities of any individual employee. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the EL Assistant Manager in Lehi, UT vacancy
  •  ...of the restaurant by leading the Del Taco Way with the General Manager or as the lead manager. Essential Job Functions Support the...  ...Sales plan and build customer counts and loyalty by: Assisting the General Manager in identifying and communicating sales goals... 
    Suggested
    Local area

    Del Taco

    Lehi, UT
    3 days ago
  •  ...Assistant Manager Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship... 
    Suggested
    Full time
    Temporary work
    Local area
    Flexible hours

    Panda Restaurant Group

    Lehi, UT
    4 days ago
  •  ...with great-tasting food, but also with service that puts a smile on their faces and keeps them coming back for more. As an Assistant Manager, you will lead by example in your restaurant, coaching and developing team members so you and your store are successful. You will... 
    Suggested
    Daily paid
    Flexible hours

    Flynn Wendy's

    American Fork, UT
    4 days ago
  • $50k - $65k

     ...Slim Chickens is on the prowl for a dynamic and passionate Assistant Manager to join our Flock! If you are a foodie, with a knack for customer service that is as irresistible as our tenders and wings, and the ability to lead a team like a seasoned general, then prepare... 
    Suggested
    Full time
    Shift work
    Day shift
    Afternoon shift

    Mile High Chicken

    Lehi, UT
    5 days ago
  •  ...Benefits: Bonus based on performance Wellness resources Assistant Spa Manager – Sales & Operations Leader Hand & Stone Massage & Facial Spa – Lehi, UT Competitive Hourly Pay + Performance Bonuses Are you a natural leader who loves coaching people, driving... 
    Suggested
    Hourly pay
    Immediate start
    Shift work
    Weekend work
    Afternoon shift

    Hand & Stone - 1851 W Traverse Pwky STE B - Lehi, UT

    Lehi, UT
    4 days ago
  •  ...Now hiring an Assistant Manager! Are you ready for a Whirl'd Class Job at Jamba? If you care about delivering a great guest experience, believe in health, wellness and inspiring and simplifying healthy living, we'd love to meet you! Guest satisfaction is at the heart... 
    Work experience placement
    Immediate start
    All shifts
    Flexible hours

    Jamba

    Lehi, UT
    4 days ago
  •  ...Career growth opportunities - Restaurant leadership, retail management, specialization in the art of pastry & bread baking -- Kneaders...  ...is currently looking for a talented full or part-time Hourly Assistant Manager who is as passionate about food quality, customer service... 
    Hourly pay
    Full time
    Part time
    Start working today
    Local area
    Afternoon shift

    Kneaders Bakery & Cafe

    Lehi, UT
    3 days ago
  • $50k - $65k

     ...Assistant Manager @ Slim Chickens Slim Chickens is on the prowl for a dynamic and passionate Assistant Manager to join our Flock! If you are a foodie, with a knack for customer service that is as irresistible as our tenders and wings, and the ability to lead a team... 
    Full time
    Shift work
    Day shift
    Afternoon shift

    L.O.V.E. Restaurant Group

    Lehi, UT
    3 days ago
  •  ...REPORTS TO: General Manager POSITION SUMMARY STATEMENT : This position is fully accountable for the profitable operation of a...  ...Firehouse Subs® "culture" and mission and vision statements. Assists the GM in coordinating and implementing current operations game... 
    Local area
    Shift work

    Firehouse Subs

    Lehi, UT
    2 days ago
  •  ...Job Description Description: Beans & Brews Coffee House is seeking a full-time Assistant Manager to support daily operations, staff leadership, and community engagement. This role is ideal for a motivated, proactive leader who enjoys both working on the floor... 
    Full time
    Local area
    Shift work

    Beans & Brews

    Lehi, UT
    4 days ago
  •  ...great-tasting food, but also with service that puts a smile on their faces and keeps them coming back for more. As an Assistant Manager, you will lead by example in your restaurant, coaching and developing team members so you and your store are successful. You... 
    Daily paid
    Flexible hours

    Wendy's

    Lehi, UT
    4 days ago
  •  ...Jersey Mike's "A Sub Above" Jersey Mike's Subs is looking for Managers. Become part of Jersey Mike's vibrant organization! Grab...  ...then bring your energy and come grow with us! An Assistant General Manager responsibilities include, but are not limited... 
    Local area

    Jersey Mike's Subs

    Lehi, UT
    4 days ago
  • $10 per hour

     ...spent, we donate a meal to Feeding America that directly benefits the communities we are in. As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by supporting the store leadership team in providing the best customer experience... 
    Part time

    BoxLunch & Hot Topic

    Lehi, UT
    3 days ago
  • $40k - $58k

     ...Assistant General Manager About the Job: As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching... 
    Work experience placement
    Immediate start
    Shift work

    Taco Bell

    American Fork, UT
    5 days ago
  • $14 - $17 per hour

     ...greeting customers with a smile, or keeping things clean, you'll be part of a team that treats every customer like family. As Assistant Manager, you'll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig's high standards. If you'... 
    Flexible hours

    Swig

    Lehi, UT
    2 days ago
  •  ...you bring new ideas to life to create an unforgettable experience for movie lovers worldwide. Role Summary: Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards... 
    Hourly pay
    Daily paid
    Full time
    Contract work
    Local area
    Worldwide
    Flexible hours
    Shift work
    Afternoon shift

    Cinemark

    American Fork, UT
    12 days ago
  • $14.55 - $15.35 per hour

     ...individual on our team. Role Overview The Management Trainee position is the perfect career opportunity for the sports...  ...Duties ~ Provide excellent customer service and assist customers throughout the store ~ Driving sales... 
    Hourly pay
    Full time
    Traineeship
    Flexible hours

    Big 5 Sporting Goods Corporation

    American Fork, UT
    3 days ago
  • $55k - $65k

     ...Title: Assistant Quality Manager Company: Built Brands Location: American Fork, Utah (100% onsite) Will only consider local candidates Shift: Day shift - 6:00 to 2:30 Monday - Friday Pay: $55K-$65K Assistant Quality Managers are responsible for overseeing the day-to-day... 
    Local area
    Monday to Friday
    Shift work
    Day shift

    Built Brands

    American Fork, UT
    4 days ago
  •  ...Cinemark Theatres - - Responsibilities: Assist in the operation of the theatre and ensure policies and procedures are followed; Train and coach Team Members in their specific job functions; Interact with Guests for improved service and ensure superior Customer service... 
    Part time

    Cinemark Theatres

    American Fork, UT
    1 day ago
  •  ...and you do the right thing - always. YOU'D BE GREAT FOR THIS ROLE IF: You love AE and Aerie products! You've led teams in a retail management role previously - #practicemakesperfect! You can multi-task and have attention to detail; priority-setting and time management... 
    Full time
    Temporary work
    Part time
    Casual work
    Seasonal work
    Local area
    Flexible hours

    AEO

    Lehi, UT
    3 days ago
  •  ...Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a...  ...401(k) Paid Time Off Dental/Vision Employee Assistance Program Referral Program Your Role As the Assistant... 
    Daily paid
    Work at office

    Resolute Road Hospitality

    Lehi, UT
    1 day ago
  • $15 - $22 per hour

    Burger King is seeking Shift Supervisors / Assistant Managers to oversee daily restaurant operations, supervise employees, and ensure customer service and food quality standards are met. Shift Supervisors and Assistant Managers are responsible for supervising crew members... 
    Hourly pay
    Full time
    Shift work

    Burger King

    Highland, UT
    1 day ago
  •  ...you bring new ideas to life to create an unforgettable experience for movie lovers worldwide. Role Summary: Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards... 
    Hourly pay
    Daily paid
    Contract work
    Part time
    Local area
    Worldwide
    Flexible hours
    Shift work
    Afternoon shift

    Cinemark

    American Fork, UT
    5 days ago
  • $625 per week

     ...Start your career with our winning Management Team! Our certified trainers will provide everything needed for you to learn and grow. We support and encourage performance-based promotions all the way to General Manager and more! Fun working environment Competitive... 
    Hourly pay
    Full time
    Part time
    Local area
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Day shift
    Weekday work

    Papa John's

    American Fork, UT
    3 days ago
  • $14 - $17 per hour

    100095 - Swig Lehi Center Point in Lehi, Utah is seeking an Assistant Manager to oversee daily operations and deliver exceptional customer service. The ideal candidate will train and develop staff, manage sales growth, and ensure a clean, organized environment. This position... 
    Flexible hours

    100095 - Swig Lehi Center Point

    Lehi, UT
    5 days ago
  • $14 - $17 per hour

    100030 - Swig American Fork is seeking an Assistant Manager to ensure smooth operations and exceptional customer service. Responsibilities include overseeing day-to-day operations, training staff, managing customer interactions, and driving sales growth. Candidates should... 
    Flexible hours

    100030 - Swig American Fork

    American Fork, UT
    1 day ago
  •  ...Hot Topic Part-Time Assistant Manager Level 1 We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager Level 1, you'll be a huge part of our success by supporting the store leadership... 
    Part time

    Hot Topic

    Lehi, UT
    5 days ago
  • $20 - $22 per hour

     ...The Management Trust Position Title: Assistant Community Association Manager Location: Lehi, UT at Ivory Ridge Reporting To: Division Executive Vice President Status: Non-Exempt, Full-Time Salary: $20.00 - 22.00/Hourly DOE COMPANY PROFILE The Management Trust is a community... 
    Hourly pay
    Full time
    Work at office
    Relocation
    Afternoon shift

    The Management Trust

    Lehi, UT
    1 day ago
  • $21.45 - $22.95 per hour

     ...23, 2026 at 7:59 AM OPEN AVAILABILITY NEEDED $21.45 - $22.95 PER HOUR GENERAL PURPOSE: The purpose of this position is to assist the Bakery Manager with keeping the Bakery department running properly and profitably. This person will be responsible for knowing all aspects... 
    Hourly pay
    Weekend work
    Afternoon shift

    Harmons Grocery

    Lehi, UT
    4 days ago
  •  ...Assistant Manager Opportunity Start your path to Cafe Rio stardom today! Cafe Rio Mexican Grill is serving up fresh opportunities! We are looking for high energy assistant managers. Do you have a passion for cooking up great food? Do you want to be part of a team... 
    Flexible hours
    Afternoon shift
    Early shift

    Cafe Rio Fresh Modern Mexican

    Orem, UT
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to EL Assistant Manager. Be the first to apply!