National Accounts Collections Specialist

About the Opportunity:

A well-established, growth-oriented organization in the manufacturing and distribution space is seeking a National Accounts Collections Specialist to support its corporate accounting team. This role focuses on high-volume B2B collections and account reconciliation for large, multi-location customers.

The ideal candidate is analytical, proactive, and comfortable navigating complex customer accounts while collaborating cross-functionally to resolve discrepancies and accelerate cash flow.

Position Summary

This role is responsible for managing a portfolio of key national customers, ensuring accurate account reconciliation, resolving disputes, and driving timely payment of outstanding receivables. The position requires strong systems experience, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Manage collections for assigned national/key accounts
• Perform detailed account reconciliations and research unapplied cash or short payments
• Proactively follow up on past-due balances and maintain aging targets
• Investigate and resolve invoice disputes, deductions, and credit issues
• Maintain accurate account documentation and payment notes
• Work within customer vendor portals to upload invoices, track payment status, and resolve discrepancies
• Collaborate with Sales, Customer Service, and Operations teams to address billing concerns
• Support EDI invoicing and electronic payment processes
• Prepare reporting on account status, trends, and collection performance
• Contribute to process improvement initiatives within Accounts Receivable

Qualifications

• 2+ years of B2B collections experience (manufacturing, distribution, or similar industry preferred)
• Experience managing high-volume or national accounts
• Strong Excel skills (including lookups and data analysis)
• Experience working in an ERP system (JD Edwards or similar preferred)
• Familiarity with vendor portals and electronic invoicing platforms
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Highly organized and detail-oriented
• Self-starter who can manage multiple priorities effectively