SWTHZ Sales Associate - Westgate Mall

Job Description

Job Description

Job Title: SweatHouz Sales Associate

Department: Studio Cleaner
Reports To: Studio Manager

About SWTHZ

SweatHouz (SWTHZ) is the fastest-growing recovery franchise globally, with more than 30 open locations and over 300 licenses sold. Our mission is to accelerate the world’s adoption of contrast therapy through private suite experiences that combine infrared sauna and cold plunge technology.

About Health and Recovery 88, Inc.

Health and Recovery 88, Inc. is a franchisee of SWTHZ, developing 10 locations across the Cleveland, Ohio area. With studios open in Ohio City and Strongsville and additional openings planned in the coming months, we are seeking  Assistant Studio Managers to support daily operations, drive membership growth, and ensure the consistent delivery of an exceptional client and member experience.

Position Overview

The  Sales Associate is a critical frontline role responsible for driving memberships, delivering exceptional guest experiences, and building long-term member relationships. Reporting directly to the Studio Manager, the Sales Associate serves as a  brand ambassador and plays a key role in the success and profitability of the studio.

This position blends  relationship-based sales, prospecting, and service excellence , ensuring every guest and member feels welcomed, informed, and supported throughout their wellness journey.

Core Responsibilities

1. Guest Experience & New Membership Enrollment (40%)

Sales Associates execute a relationship-based sales approach with every guest introduction.

Key Responsibilities:

• Conduct studio tours that connect SweatHouz services to each guest’s goals
• Clearly present membership options and pricing
• Enroll new members using established sales systems and protocols
• Effectively onboard new members and support retention initiatives
• Deliver confident, professional, and engaging sales conversations

2. Prospecting & Lead Generation (40%)

Sales Associates are responsible for consistently generating and converting new business.

Key Responsibilities:

• Schedule appointments with leads and prospective members
• Promote studio marketing campaigns and promotions
• Manage and follow up on leads using company software
• Execute daily prospecting and sales activity plans
• Maintain accurate documentation and communication

3. Member Experience & Retention (20%)

Sales Associates support a high-touch, member-centric studio environment.

Key Responsibilities:

• Greet members by name and provide prompt, attentive service
• Build strong relationships through consistent and personalized engagement
• Serve as a knowledgeable resource for member questions and concerns
• Maintain a clean, welcoming, and organized studio environment
• Partner with Studio Management to enhance overall member satisfaction

Knowledge, Skills & Abilities

Successful Sales Associates demonstrate the following competencies:

• Active Listening: Ability to understand guest motivations and tailor solutions accordingly
• Relationship Building: Genuine interest in connecting with members and supporting their wellness goals
• Product Knowledge: Strong understanding of SweatHouz services, memberships, and retail offerings
• Persuasion & Objection Handling: Confident problem-solving and solution-based selling
• Adaptability & Growth Mindset: Willingness to learn, evolve, and contribute in a growing organization

Impact & Growth Opportunities

Sales Associates directly influence studio performance through membership growth, retention, and brand representation. As SweatHouz continues to expand, high-performing team members may have opportunities for  advancement into leadership and management roles .

Compensation & Perks

• Hourly Pay: $15.00/hour
• Complimentary SweatHouz studio sessions
• Flexible scheduling
• Growth opportunities within a rapidly expanding wellness franchise

Compensation and Benefits

• Hourly pay: $15.00 per hour
• Complimentary SWTHZ membership sessions
• Flexible shift scheduling
• Opportunities for growth within a rapidly expanding wellness franchise

Equal Employment Opportunity Statement

Health and Recovery 88, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.