Field Services Technician

Field Services Technician

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Franklin, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. Location: Onsite, Franklin, TN Hours: M – F 7am – 4pm

Key Responsibilities:

• Client Build Support - Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Validate system builds to ensure readiness for deployment.
• End User Support - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Confirm resolution with end users and escalate unresolved issues per client procedures.
• Actions and Results - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
• Maintain clear and professional communication with customers.
• Perform basic hardware maintenance and component replacement.
• Track and manage inventory of IT equipment.

Required Skills and Qualifications:

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast-paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail-oriented, and customer-service focused.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Vaccination Requirements:

• Varicella (2 doses or positive titer)
• Measles Mumps Rubella
• Hepatitis B or declination form
• Tdap w/in 10 yrs
• Seasonal Flu Vaccine and Negative TB test

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.