Information Technology Supervisor

About This Position Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the analysis, evaluation, enhancement, development, design, programming, testing, implementation, documentation, and maintenance of a variety of information technology systems and programs for South Coast AQMD; ensures work quality and adherence to established policies and procedures; performs the most technical and complex tasks relative to assigned area of responsibility; and performs related work as required. Duties Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for the analysis, evaluation, enhancement, development, design, programming, testing, implementation, documentation, and maintenance of the data and voice communications systems for South Coast AQMD. Establishes schedules and methods for providing information systems services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly. Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures. Supervises the programming of committee meeting webcasting and web conferencing. Recommends and assists in the implementation of goals and objectives; implements approved policies and procedures. Participates in the selection of information technology staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures. Participates in the preparation and administration of the information technology program budget; submits budget recommendations; monitors expenditures. Participates in developing and administering security strategy, policies, and procedures for network availability, security, and related services; ensures compliance with South Coast AQMD standards. Oversees and participates in performing comprehensive systems analysis to design and develop new systems and enhancements to current systems; consults, confers, and coordinates activities with users, staff from various departments, outside agencies, and vendors to resolve program, system, operational, and procedural problems; analyzes problems and recommends corrective action. Prepares analytical and statistical reports on operations and activities. Project management. Prepares feasibility studies. Prepares system improvement recommendations with the associated plan and implementation. Prepares RFP and RFQ. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology. Performs other duties as assigned. Desired Certifications ITIL: Information Technology Infrastructure Library Certifications Cisco Certified Network Associate / Cisco Certified Network Professional Data Center Cisco Certified Network Associate / Cisco Certified Network Professional Security Cisco Certified Network Associate / Cisco Certified Network Professional Wireless and Service Provider Cisco Certified Network Associate / Cisco Certified Network Professional Routing and Switching Comp TIA Project + Comp TIA Network + PMP: Project Management Professional Microsoft Office Specialist Azure Administrator Associate Azure Developer Associate Modern Desktop Administrator Associate Microsoft 365 Administrator Associate Windows Server Hybrid Administrator Associate Cybersecurity Architect Expert Azure Solutions Architect Expert Microsoft Enterprise Administrator Expert Minimum Qualifications Five (5) years of increasingly responsible information technology experience including two years of lead or project management responsibility. Education A Bachelor's degree from an accredited college or university with major coursework in information systems, computer science, or a related field. Licenses and Certifications Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Knowledge Of Principles, practices, and methods of administering and coordinating a comprehensive information systems and telecommunications program; principles and practices of budget development, administration, and accountability; organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs; information technology systems and database management, including hardware equipment, software applications, security systems, computer networks, telecommunications, and other electronic office automation systems; principles and practices of information technology and telecommunications systems analysis and design; network and server infrastructure, storage, and security design, analysis, installation, and management methods and techniques; fundamental understanding of network, security and internet concepts (firewalls, traffic filtering, load balances, web browsers, TCP/IP, SSL, and fundamental understanding of cloud base computing and server, storage, and network virtualizations; SAN products and technologies; Audio and Visual products and technologies for local and remote conference centers; wired and Wireless LAN and WAN technologies with multi-media contents; Microsoft Windows Client and Servers software technologies; principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions; variety of HP storage systems, Windows Operating Systems; Linux Operating Systems; Cisco Communications systems; Cisco routers/switches set- up and configuration for VolP connectivity; web and video conferencing coordination, configuration, set-up, operation, and support; industry standards for the backup and recovery of network and server infrastructure and data; recent and on-going developments, current literature, and sources of information related to information systems, cloud based computing, and telecommunications programs; applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; research techniques, methods, and procedures and technical report writing practices and procedures; modern office practices and methods; principles and procedures of record keeping and reporting; English usage, spelling, vocabulary, grammar, and punctuation; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and South Coast AQMD staff. Ability To Plan, organize, schedule, assign, review, and evaluate the work of and train staff; Recommend and implement goals, objectives, and practices for providing effective and efficient services; evaluate and recommend improvements in operations, procedures, policies, or methods; analyze department procedures and data to develop logical solutions to complex systems problems; recommend, evaluate, design, develop, test and install complex operating systems, applications and supporting hardware and software; provide advanced-level technical support for the implementation and maintenance of Information Technologies and telecommunications systems; provide account management, billing support and administration related to mobility carriers and devices; coordinate, direct, and implement a comprehensive information systems program suited to meet the needs of South Coast AQMD; operate, install, maintain, configure, and troubleshoot a variety of highly technical telecommunications equipment including mobile devices, e‑mail, VPN, and WiFi configurations; perform specialized and technical support functions in the design, analysis, engineering, implementation, and management of telecommunications systems, storage, and security; perform analyses of network and server requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient network and server system utilization; participate in design sessions and process improvement sessions to identify business and user needs and discuss network and server capabilities and modifications needed for improvement; interpret, apply, and explain applicable Federal, State, and local policies, procedures, laws and regulations; establish and maintain a variety of filing, record keeping, and tracking systems; prepare clear and concise reports, correspondence, policies, procedures, and other written materials; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; stay abreast of new trends and innovations in the field of information technologies, telecommunications and audio‑visual systems; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. #J-18808-Ljbffr South Coast Air Quality Management District