Service Technician

Service Technician

Service Technicians of all levels must have the varying knowledge and skill levels to accomplish technical and labor tasks/work assigned by the Job Lead or Project Technical & QA/QC Supervisors, including as a paramount requirement:

Sufficient skill in and knowledge of the technical and labor tasks to effectively carry out the duties of Service Technicians outlined below.

Service Technicians also perform regular non-job lead work that is usually of the same kind and level as that done by the group being led.

Service Technicians are also required to perform the following non-technical tasks:

• On-The-Job Training / Mentoring of technicians of all levels, in new tasks/jobs to accelerate knowledge and skills acquisition, where senior level technicians have the technical knowledge, expertise, skills, and competency,
• Signing off competency-based skills in Technician Training Competency Skills Book,
• On-The-Job Training / Mentoring on the following with lower-level Service Technicians:
• Condition 'As Found' & 'As Left' data collection:
• Reason for the data collection and how it is used to identify actual & potential technical issues,
• Which Condition 'As Found' & 'As Left' data is required for what job tasks,
• Correct procedures and techniques to obtain data,
• Use of correct tooling to record data,
• Recording procedures.
• Identification, knowledge, and comprehension of purpose of drive / shaft line components, and configurations,
• Optical Alignment Checks,
• Laser Alignment Checks,
• Any and all other technical works Marine & Industrial,
• Report writing per the DATUM RMS standard service & technical reports or clients,
• Comprehension of service & technical reports, and ability to identify required works from the reports.

Service Technicians Roles & Responsibilities:

Typical duties of a Service Technician are:

• Attending pre-works brief with the team on the project job/task instructions with assigned labor hours, as received from Project Job Lead, Project Technical & QA/QC Supervisors and project Work Order,
• Primary assessments of project:
• General 'Condition as Found' report:
• Work Area conditions,
• General condition of equipment/machinery,
• Cleanliness and safety concerns, e.g., bilges with oil/flammables,
• Photos and completion of 'Job Technical Specifications' form,
• Obvious change to original scope of work per the Work Order,
• AWA Estimate opportunities at onset of project,
• Getting work started, e.g., comprehension of the immediate tasks to be performed by individual technicians of the team, safety review, and tooling required to perform the task,
• Working with the team and setting the work pace,
• Demonstrating proper work methods; Seeing to it that needed plans, blueprints, materials, and tools are available, and that required parts/materials were ordered in advance to be obtained from procurement department and supply locations,
• Obtaining needed information or decisions from Project Job Lead on actual & potential problems/issues that come up during the project works,
• Maintaining a current knowledge, and answering questions of other workers on procedures, policies, written instructions, Quality Assurance (QA)/Quality Control (QC) to identify AWA opportunities from scope creep, and other directives (for example, technical orders),
• Efficiency - Seeing to it that there is enough work to keep everyone in the work crew busy,
• Quality Assurance (QA)/Quality Control (QC) work while in progress and when finished to see whether the Job Lead & Project Technical & QA/QC Supervisors instructions on work sequence, procedures, methods, AWA opportunities and deadlines have been met; directing other workers to follow instructions received from Job Lead & Project Technical & QA/QC Supervisors, and to meet deadlines,
• Assuring that health/safety and environment (HSE), safe work practices, and housekeeping rules are followed, and understood within the team, e.g.:
• Team safety meetings are held with all stakeholders prior to dangerous works being started,
• That all tools are used in a proper safe manner per the manufacturer's recommendations,
• Assuring that rigging equipment safety operational limits are not exceeded,
• Reporting to Project Job Lead on status and progress of work, and causes of work delays,
• Answering questions of the Project Job Lead on specific work/task operations e.g.:
• Task progress,
• Task Scope creep,
• Additional identified works, AWA opportunities,
• Parts and materials required, not previously ordered,
• Sub-contractor requirements, e.g., Hydraulics, Gas Free Certification,
• Equipment requirements, e.g., Forklifts, specialized equipment,
• Additional on-the-job training requirements for individual employees.
• Creation of Technical & Service Reports for projects per company Policy & Standard Operating Procedures, ensuring they are formatted per company expectations and contain accurate date.

Non-Project Position Roles, And Responsibilities:

• Identify technical tasks that require Standard Operating Procedures, and/or training for technicians,
• Identify work procedures that require updating/modification, and additional training for technicians,
• Identify technicians performing substandard works, applying poor work practices, undertaking work processes in an unsafe manner that may cause accidents to fellow employees, customers or other company workers, or damage to customers property, shipyard property, and report to management,
• Report and assist with investigation for Accident & Incident Reports for all incidents /accidents. Report to Project Job Lead,
• Assist with the facilitation of in-house training, including instruction as required,
• Sign-off of technical competencies for lower-level Technicians in their Technician Training Competency Skills Book.

Any additional tasks that require the technical, training, and supervisory knowledge and skills possessed by Project Service Technicians.

General Knowledge, Skills, and Abilities/Competencies

• Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Conflict Management - Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impacts.
• Compliance - Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with IACS International Association of Classification Societies), conventions, rules & regulations.
• Cost-Benefit Analysis - Knowledge of the principles and methods of cost-benefit analysis, including the time value of money, present value concepts, and quantifying tangible and intangible benefits.
• Creative Thinking - Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that DATUM RMS provides, including the clients, general public, partner companies, management companies, vessel manufacturers/dealers, or organizations including the Government) to assess their needs, provide information or assistance, resolve their problems, or manage their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Influencing/Negotiating - Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; negotiates to find mutually acceptable solutions.
• Information Management - Identifies a need for and knows where or how to gather information; organizes