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Customer Care Specialist

Ocala Eye

Customer Care Specialist

OE Heath Brook 48 1000 - Ocala, FL 34474

Job Summary

This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, managing physician clinic schedules, triage coordination and appointment confirmations.

Education and Experience

High school diploma or equivalent. Medical experience preferred.

Essential Skills and Abilities

  • Excellent customer service and communication skills.
  • Ability to work as a team member.
  • Management of multiple tasks simultaneously.
  • Motivation to succeed.
  • Empathetic personality giving attention to patient's needs and concerns.
  • Strong organization with attention to detail.
  • Respectful treatment of patients and co-workers.
  • Ability to demonstrate company core values on a consistent basis

Responsibilities

Appointment Scheduling

  • Greeting everyone in a pleasant and professional manner when calling or answering a patient call.
  • Creating a rapport with the patient when scheduling appointments and communicate with them, as needed.
  • Evaluates chart data to verify all information is correct and the appointment is scheduled correctly by set guidelines.
  • Confirm appointment with the patient and set patient expectation for the visit.
  • Ensures that proper authorization or referral is collected from the patient.
  • Assists patients in obtaining authorization or referrals that have not been received by the practice.
  • Enters all new patient demographic information into the computer.
  • Other task and duties as assigned by PSC.

Schedule Management

  • Manages the clinic schedules and balances patient load by working appointment tasking and reviewing schedules.
  • Confirms appointments with the patient.
  • Proactively evaluated the appointment for potential errors. For example, all prior orders are complete.
  • Manages external/internal consults.
  • Manages all request from provider for example, prior records request.

Triage Coordination

  • Single point of contact for the patient, organize and communicate instructions for follow-up.
  • Refill request.
  • Assess and schedule urgent triage or automatic work-ins.
  • Communicate with the POD through the day for triage guidance.

Physical Demands

  • Sit for long periods of time.
  • Constantly operate a computer and other office equipment such as copier, fax machine, etc.
  • Ability to communicate information that is well understood while simultaneously listening to important information.
  • Regular use of the telephone and e-mail for communication is essential.
  • Lifting various office supplies or equipment up to 10 lbs.
Ocala Eye
Vacancy posted 4 days ago
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