Warranty Specialist

Join Brunswick's Warranty TeamAre you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests™," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:Position Overview:As part of the talented Warranty team, you will be responsible for vetting, processing, and documenting warranty claims inside our ERP and CRM systems for Navico Group products across the three business units; Power Solutions, Performance Solutions, and Electronics Solutions. This position reports to the Warranty Supervisor.At Brunswick, we have passion for our work and a distinct ability to deliver.Essential Functions:Vet and process warranty claims against warranty contracts in a timely, policy-compliant manner including placing warranty orders, entering RMAs,Validate pricing and verifying customer and product eligibility.Record complete, accurate case documentation in your assigned CRM system, covering case creation, lifecycle and queue management, and customer or dealer communication.Apply foundational product and warranty-coverage knowledge to answer routine claim and coverage questions.Recognize claims and technical troubleshooting questions that fall outside standard policy and escalate as necessaryDeliver a consistent, professional customer service experience for all customer and dealer contactsMaintain accurate, audit-ready records of all claims processed, supporting downstream reporting and quality review.Participate in or lead continuous improvement projects as assigned.Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.Required Qualifications:Minimum of two years of experience in a contact center or similar relevant experienceStrong interpersonal skills, ability to communicate at all levels of the organizationQuality and/or Lean Six Sigma exposure/experience preferred/ continuous improvement mindset requiredProcess and goal orientatedDemonstrated history of independent workMarine or RV industry experience highly weightedExperience with ERP database tools desired (Intuitive, COPICS, Oracle, or Syteline)Experience with CRM database tools desired (Salesforce or Microsoft Dynamics 365)Preferred Qualifications:Strong interpersonal and communication skillsSelf-motivated, ability to work independently as well as collaborate with a large teamHighly proficient with Microsoft Office (Excel, Word, PowerPoint)Ability to learn and apply learnings of technical trainings for various product linesWorking Conditions:Primarily based in a professional office environment with regular cross-functional interaction, may require prolonged sitting at a deskStandard business hours with flexibility required during peak periods or escalated situationsThis role will follow a hybrid schedule, working onsite three days per week and remotely for two daysOccasional time spent in warehouse or service/repair areas to inspect returned products or review warranty claimsFast-paced setting with multiple priorities requiring strong organization and decision-makingNavico Group promotes a "dress for your day" dress code which may include casual, business casual or business professional attirePay VerbiageThe hiring range for this position is $47,000 - $65,200 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.Why Brunswick:Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we're proud of being recognized for making a splash with numerous awards!About Navico GroupNavico Group is a stand-alone division of Brunswick, the world's largest recreational marine business.Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.Next is Now!We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact View email address on click.appcast.io for support.