Pet Care Attendant

Job Description

Job Description

As a Pet Care Attendant in Boarding , you are responsible for providing top-tier care, comfort, and safety to our overnight and day-boarding guests. You ensure that every pet’s individualized care plan—including feedings, medications, sanitization, and specialized activities—is executed with meticulous detail and loving attention.

Operating under the direct supervision of the Boarding Lead, Assistant General Manager, and General Manager, you will champion Bay Paws Pet Resort’s Guiding Principles . Through our Inverted Pyramid leadership model , management is dedicated to supporting and equipping you so you can give our pet guests extraordinary care and their parents ultimate peace of mind.

Key Responsibilities & Ownership

️ Individual Guest Care & Health

• Precision Daily Care: Execute each guest's daily schedule accurately, including providing meals, fresh water, medication, and customized care according to owner instructions.
• Health & Wellness Monitoring: Conduct thorough daily observations of health, appetite, elimination, and behavior, immediately reporting any changes or concerns to your Boarding Lead or Management.
• Arrival & Departure Prep: Assist with preparing clean, welcoming suites for incoming pets and ensuring outgoing guests are clean, packed, and ready for departure.
• One-on-One Engagement: Facilitate individual exercise, walks, sensory play, and personal cuddle time for boarding guests, creating a positive and stress-free stay.

Sanitization & Facility Maintenance

• Sanitization Champion: Maintain strict cleanliness and hygiene standards across all suites, kennels, bedding, common areas, and outdoor exercise spaces in alignment with company health protocols.
• Laundry & Supply Care: Manage daily laundry duties, dishes, and routine cleaning tasks to keep the department organized and well-maintained.
• Basic Grooming: Administer basic grooming duties such as bathing, brushing, and nail trims prior to guest departure as assigned.

Teamwork & Operational Synergy

• Meticulous Record-Keeping: Maintain accurate charts and logs for feeding, medication, health assessments, and daily activities in our online management system.

• Seamless Communication: Provide clear shift updates to your Boarding Lead regarding guest health, special requests, and notable behaviors.
• Resort Adaptability: Collaborate with the Front Desk and Enrichment teams to coordinate guest schedules, and assist in other resort areas as needed to support overall operational success.

Role Expectations & Adaptability

• Embody Guiding Principles: Treat pets as if they were your own, prioritize safety, and demonstrate integrity, accountability, and compassion on every shift.
• Detail-Oriented Focus: Demonstrate high attention to detail when reading pet medical charts, feeding instructions, and special care notes.
• Calm & Patient Presence: Maintain a calm, gentle approach with nervous or anxious pets to ensure a soothing and secure resort experience.

Qualifications & Requirements

• High School Diploma or equivalent.
• Previous experience in pet care (boarding, shelter, grooming, or veterinary environment preferred).
• Strong foundational knowledge of pet behavior, medical/feeding care, and safety practices.
• Ability to handle dogs and cats of all sizes, breeds, and temperaments safely and compassionately.
• Physical stamina to stand/walk for up to 90% of the shift, perform heavy cleaning, and lift up to 40 lbs unassisted.
• Reliable transportation and flexibility to work weekends, mornings, evenings, and holidays as required by resort boarding needs.

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