Clinical Tasker LPN/RMA/CMA

Explore Opportunities With Holston Medical GroupHolston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading national health care organization. As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high?quality, value?based care that exceeds expectations while making care easier, more affordable and more accessible. Join us and discover the meaning behind Caring. Connecting. Growing Together.Pay Range: $17.37 - $26.36General SummaryThe Clinical Tasker provides compassionate care to patients in a physician's office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clinical Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.Task Responsibilities• Use patient first values in assisting patients with needs• Greet patients with compassion and a friendly manner• Display excellent customer service skills with internal customers and patients• Take exceptional notes and enter into EMR for the correct Provider• Answer patients questions when possible, but ensure to always ask information from the Provider if the answer is not known• Follow up with the patient and Provider and document in the EMR system• Perform medication refills as necessary• Work multiple provider's task lists as needed (pharmacy calls, patient calls, etc.)• Maintain patient confidentiality, observe all strictures of HIPAA• Ensure efficient telephone communication• Maintain accurate block time and clinical schedule information for scheduling• Triage patient phone calls to ensure patient needs are met• Educate the patient on diet, disease management, lab results, and medicationGeneral Responsibilities• Attend nurse meetings and other educational opportunities"Float" to other offices as needed to fill in gaps/cover office lunch rotationMail normal labs to patients and call patients with abnormal labsEnsure to follow policies and procedures set by Holston Medical GroupMaintain communication with providers to ensure that patients needs are taken care ofAssist with patient care as directedCommunicate all office issues with the Nurse Manager and Regional Operations ManagerMaintain clinical area to meet site visit standardsMaintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)Education/Experience/Knowledge• High School diploma or equivalent requiredLPN license or MA Certification by the state in which employed2-5 years' experience in a medical officeCPR certifiedMust possess excellent communication skillsAbility to work in a team environment and collaborate with othersKey Competencies• Compassion• Customer Focus• Ethics and Values• Learning on the Fly• Functional/Technical Skills• Problem Solving• Informing