Client Relations Coordinator

Communication, Client Experience & Operational Excellence​Help Create an Exceptional Client Experience.

 

Stepbrothers Contracting Group is seeking a highly organized, proactive, detail-oriented, and professional Client Relations Coordinator to help drive communication, organization, documentation, and client satisfaction throughout every stage of the construction process.

This position is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving pieces simultaneously, and takes pride in ensuring that nothing falls through the cracks. The ideal candidate is a strong communicator, exceptional organizer, and relationship builder who enjoys helping clients, trade partners, designers, architects, and internal team members stay informed and aligned.

As a Client Relations Coordinator, you will serve as one of the central communication hubs of the company, helping coordinate communication flow, maintain documentation, support Buildertrend utilization, facilitate follow-up activities, and create a seamless experience for both clients and team members.

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About Stepbrothers Contracting Group

Stepbrothers Contracting Group is a rapidly growing luxury remodeling and custom home construction company serving Palm Beach County and surrounding South Florida communities.

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We Specialize In:

• Luxury Home Renovations
• Whole-Home Remodels
• Designer-Driven Interior Transformations
• High-End Additions
• Custom Homes
• Design-Build Construction

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Our Mission

To deliver exceptional craftsmanship while creating a construction experience that clients genuinely enjoy through communication, accountability, professionalism, and attention to detail.

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Why Join Stepbrothers?

Stepbrothers Contracting Group is undergoing a major operational transformation focused on technology, communication, accountability, leadership development, and controlled growth. We are building systems, improving processes, strengthening our team, and creating a culture designed to support long-term success.

This is an opportunity to join a company where your contributions will directly impact our growth, efficiency, client satisfaction, and long-term success. We are looking for team members who want more than a job—we are looking for professionals who want to help shape the future of the organization.

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What Makes This Opportunity Different?

• Growing luxury remodeling and custom home company
• Opportunity to help shape the future of the business
• Strong and supportive leadership team
• Modern systems and technology
• Significant Buildertrend adoption and process improvement initiatives
• Clear opportunities for professional growth and advancement
• Family-oriented culture built on teamwork and respect
• Ability to make a meaningful impact every day
• Opportunity to contribute to company-wide operational improvements

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What You'll Do​Communication Management & Coordination

• Manage and organize company email communications
• Monitor communication flow across projects and departments
• Coordinate communication between clients, project teams, designers, architects, vendors, and trade partners
• Track outstanding decisions and follow-up items
• Ensure emails and inquiries receive timely responses
• Support proposal and estimate follow-up activities
• Help eliminate communication bottlenecks throughout the organization
• Ensure important information is properly communicated and documented

This role serves as a central communication hub and plays a critical role in keeping projects moving forward efficiently.

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Client Relations & Experience

• Serve as a professional point of contact for clients
• Coordinate client communications throughout project lifecycles
• Assist with onboarding new clients
• Support client meetings and follow-up activities
• Coordinate client selections, approvals, and documentation
• Help create a positive and organized client experience
• Assist in resolving questions and concerns promptly

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Proposal & Estimate Follow-Up

• Track open proposals and estimates
• Coordinate follow-up communications
• Maintain proposal tracking systems
• Ensure clients receive requested information promptly
• Support sales and preconstruction activities
• Assist ownership with lead and opportunity management

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Consistent follow-up and communication are essential to supporting company growth.

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Buildertrend & Documentation Management

• Support company-wide Buildertrend utilization
• Maintain project documentation
• Upload and organize project information
• Assist with client communications through Buildertrend
• Track outstanding tasks and action items
• Support project managers and superintendents with documentation needs
• Ensure project records remain accurate and organized

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Buildertrend serves as a cornerstone of our operational strategy, and this position will help drive adoption and consistency throughout the organization.

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Internal Team Coordination

• Coordinate communication between departments
• Assist with scheduling meetings and follow-ups
• Track action items and outstanding responsibilities
• Support project handoffs and workflow management
• Help ensure accountability across teams
• Maintain organization across multiple active projects

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One of the primary goals of this role is ensuring communication flows efficiently between departments and responsibilities remain clearly assigned.

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Administrative & Organizational Support

• Maintain organized records and documentation
• Assist with project administration
• Prepare reports and communication summaries
• Coordinate calendars and appointments when needed
• Support leadership with operational initiatives
• Assist with process improvement efforts

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What We're Looking For​Required Qualifications

• 3+ years of administrative, project coordination, client relations, or office management experience
• Exceptional communication skills, both written and verbal
• Strong organizational and time management abilities
• Excellent attention to detail
• Ability to manage multiple priorities simultaneously
• Strong problem-solving skills
• Professional and client-focused demeanor
• Proficiency with Microsoft Office and cloud-based software platforms
• Ability to learn and utilize Buildertrend effectively

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Preferred Qualifications

• Residential construction experience
• Remodeling or custom home industry experience
• Buildertrend experience
• Client service or hospitality background
• Experience supporting project management teams
• CRM, project management, or workflow software experience
• Experience coordinating communication across multiple stakeholders

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Our Core Values​Accountability

We do what we say we will do and take ownership of results.

Communication

We believe clear, proactive communication drives successful projects and relationships.

Ownership

We take initiative, solve problems, and act in the best interests of our clients and team.

Professionalism

We conduct ourselves with integrity, respect, and a commitment to excellence.

Continuous Improvement

We are always looking for ways to improve ourselves, our systems, and our company.

Craftsmanship

We take pride in delivering exceptional quality in everything we do.

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What Success Looks Like

The ideal candidate:

• Keeps communication flowing efficiently
• Ensures nothing falls through the cracks
• Maintains exceptional organization
• Follows up consistently and proactively
• Supports clients with professionalism and care
• Helps improve Buildertrend adoption and utilization
• Maintains accurate documentation
• Creates clarity among multiple stakeholders
• Reduces workload and communication bottlenecks for leadership
• Contributes to operational efficiency and company growth

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Key Performance Expectations

• Timely response and routing of communications
• Consistent follow-up on proposals and estimates
• Accurate documentation and record management
• High Buildertrend utilization and compliance
• Client satisfaction and responsiveness
• Outstanding action items tracked and resolved
• Effective coordination between departments
• Improved communication efficiency across the organization

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Compensation & Benefits​Compensation Range

$60,000 – $70,000+ annually based on experience, qualifications, and proven performance

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Additional Benefits May Include

• Performance-Based Bonus Opportunities
• Paid Time Off
• Paid Holidays
• Professional Development & Training
• Career Advancement Opportunities
• Leadership Development
• Long-Term Growth Within a Rapidly Growing Organization

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Ready to Make an Impact?

 

If you are an organized, proactive professional who enjoys helping people, solving problems, improving communication, and creating exceptional client experiences, we encourage you to apply.

Join Stepbrothers Contracting Group and help us build exceptional projects, exceptional client experiences, and a stronger future for our team, clients, and company.

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To Apply:

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If you are interested in joining Stepbrothers Contracting Group, we invite you to begin our application process by completing the following steps:

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Step 1: Complete the Employment Application

Click the link below to complete our online employment application and upload your current resume.

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Apply Here

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Please ensure your resume is attached and all requested information is completed before submitting.

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Step 2: Complete the Virtual Interview

After submitting your application, please click the link below to complete our virtual interview process.

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Virtual Interview: 25-30 Minutes

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The virtual interview allows us to learn more about your background, communication style, experience, career goals, and interest in joining our team.

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What Happens Next?

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Once we have reviewed your application and virtual interview, qualified candidates will be contacted to schedule the next step in the hiring process, which may include:

• An Initial Phone Interview
• An In-Person Interview
• A Personality & Skills Assessments
• A Final Interview

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We appreciate your interest in joining our team and look forward to learning more about you.

Recruiters: Please note that Stepbrothers Contracting Group is not accepting unsolicited resumes or inquiries from recruiters or staffing agencies for these positions. We kindly request that recruiting agencies refrain from contacting us regarding these opportunities.