Desktop Support Technician

Position Summary The Desktop Support Technician provides onsite and remote technical support to end users, ensuring the reliable operation of desktop systems, mobile devices, business applications, and IT infrastructure. This role is responsible for troubleshooting hardware and software issues, supporting enterprise technologies, and delivering exceptional customer service while minimizing downtime for employees. The ideal candidate will have hands‑on experience supporting Windows environments, Microsoft 365 applications, endpoint management tools, and enterprise systems, including ERP platforms. Key Responsibilities End User Support Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment. Diagnose and resolve hardware, software, operating system, and connectivity issues in a timely manner. Deliver onsite and remote support to employees across multiple locations. Assist users with application installations, configuration, updates, and troubleshooting. Windows & Microsoft Support Support and troubleshoot Windows 10 and Windows 11 operating systems. Install, configure, and maintain Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint. Troubleshoot email, collaboration, and productivity tool issues. Perform operating system updates, software deployments, and patch management activities. Identity & Endpoint Management Create, modify, and maintain user accounts, security groups, and permissions within Active Directory. Support endpoint management and device enrollment using Microsoft Intune. Assist with workstation provisioning, imaging, deployment, and lifecycle management. Ensure devices comply with company security and configuration standards. ERP & Business Application Support Provide front‑line support for ERP systems and related business applications. Troubleshoot user access, performance, and functionality issues within enterprise applications. Collaborate with business stakeholders and application teams to resolve system‑related problems. Infrastructure & Network Support Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, and Wi‑Fi‑related problems. Support Windows Server environments by assisting with basic administration and user‑related requests. Escalate complex infrastructure issues to appropriate IT teams while maintaining ownership of incidents. Hardware & Peripheral Support Configure, install, and support desktop computers, laptops, printers, scanners, and other peripheral devices. Perform hardware upgrades, repairs, replacements, and asset management activities. Coordinate warranty repairs and vendor support when necessary. Security & Compliance Support antivirus and endpoint protection solutions across the organization. Assist with device security, access management, and compliance initiatives. Follow established IT policies, procedures, and security standards. Document troubleshooting steps, resolutions, and technical procedures within the ticketing system. Required Qualifications 2+ years of experience in Desktop Support, Technical Support, Help Desk, or a related IT support role. Experience supporting ERP systems within a corporate environment. Strong hands‑on troubleshooting experience with desktop hardware, software, and operating systems. Excellent customer service, communication, and problem‑solving skills. Ability to prioritize and manage multiple support requests in a fast‑paced environment. Experience supporting both onsite and remote users. Required Technical Skills ERP application support Windows 10 and Windows 11 administration and troubleshooting Microsoft Office 365 support Active Directory user and group administration Microsoft Intune device management Windows Server environments Basic networking concepts including TCP/IP, DNS, DHCP, and Wi‑Fi Printer and peripheral device support Antivirus and endpoint protection solutions Mobile device support (iOS and Android) Remote support tools and ticketing systems Preferred Qualifications Associate’s or Bachelor's degree in Information Technology, Computer Science, or a related field. Experience working in an enterprise desktop support environment. Knowledge of ITIL principles and IT service management processes. Experience with device imaging, software deployment, and asset management. Relevant certifications such as CompTIA A+, Microsoft Fundamentals, Microsoft Modern Desktop Administrator, or ITIL Foundation preferred. Physical Requirements Ability to lift and move IT equipment weighing up to 35 pounds. Ability to crawl under desks and work with cabling and equipment installations as needed. Ability to sit, stand, and work at a computer for extended periods. Ability to travel between office locations if required. Key Competencies Customer‑focused mindset Strong troubleshooting and analytical skills Attention to detail Accountability and ownership Effective communication skills Ability to work independently and as part of a team Adaptability in a dynamic technical environment Job Type & Location This is a Contract position based out of Tell City, IN. Pay and Benefits The pay range for this position is $24.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tell City, IN. Application Deadline This position is anticipated to close on Aug 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems