Security Team Member - PT

WHAT WE ARE LOOKING FOR:

The ideal Security Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Security team, providing a safe and secure environment for our guests, managers and front-line team using guest service techniques while securing Company assets. The right person will work to manage and diffuse incidences through positive guest interactions.

WHAT WE EXPECT FROM YOU:

• Provide a safe and enjoyable experience for our guests
• Patrol entire resort area, inside and out
• Contact and assist police with investigations as needed
• Assist in accident investigations
• Coordinate with other departments parking needs and expectations
• Assist parking attendants and/or other departments as needed
• Attend court hearings as needed
• Assist in special events
• Check stairwells, fire exits, and mechanical rooms
• Answer the security office telephone as needed
• Be familiar with and understand the Resort's Emergency Action Plan and evacuation procedures and carry out emergency procedures as necessary
• Control crowds as required
• Maintain a shift log
• Direct emergency services in and out of the resort

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS:

• Must be at least 18 years of age
• Previous security or customer service experience required
• High School diploma or equivalent required
• Flexible schedule and availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

• Extensive knowledge in the security field
• Able to follow detailed procedures
• Strong customer service skills
• Must be able to work independently
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• CPR and First Aid certified, or the ability to obtain certifications

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crawling: Moving about on hands and knees or hands and feet.
• Crouching: Bending body downward and forward by bending legs and spine.
• Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Foot/Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
  • Other sounds
• Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling: Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 50 pounds.
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  • Pushing - Exerting force upon an object so that the object moves away from the force
  • Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Sitting: Remaining in a seated position.
• Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Outdoors: Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.
• Extreme Cold: Exposure to non-weather-related temperatures that are:
  • 40 degrees or colder if the exposure is 2/3 or more of the workday
  • 32 degrees or colder if the exposure is for less than 2/3 of the workday
• Extreme Heat: Exposure to non-weather-related temperatures that exceed:
  • 85 degrees in a humid atmosphere
  • 90 degrees in a dry atmosphere
• Wetness: Any non-weather-related contact with water or other liquids.
• Humidity: Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressive.
• Hazardous Contaminants: Exposure to a substance that negatively affects the respiratory system, eyes, skin or other living tissue via inhalation, ingestion, or contact.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
  • Quiet
  • Moderate
  • Loud
  • Very Loud
• Indoor / Office Environment