Senior Accounts Receivable / Order-to-Cash Specialist

Job Description

Job Description

Salary: 60,000-65,000

Role Summary

Better Earth is seeking a Senior Accounts Receivable / Order-to-Cash Specialist to lead and enhance our end-to-end AR and collections function. This role is critical to maintaining healthy cash flow while managing a high-volume, high-complexity customer portfolio that includes both current accounts and legacy balances.

This position is best suited for a hands-on AR professional who thrives in fast-paced environments, is comfortable navigating ambiguity, and brings strong judgment, persistence, and customer communication skills. This is not an accounting or month-end close-focused role, but rather a specialized AR position with deep operational ownership.

The ideal candidate will be comfortable operating in a growing environment where collaboration, urgency, accountability, and proactive problem-solving are critical to success.

Key Responsibilities

AccountsReceivableandCollectionsOwnership

• Own the full order-to-cash lifecycle, from invoicing through payment application and collections
• Manage a high-volume AR portfolio, including:
  • Current customer collections
  • Complex and historically aged balances (2+ years)
• Proactively follow up on overdue balances via phone and email to drive timely resolutionand payment
• Maintain detailed documentation of collection activity, disputes, and resolutions within ERP/CRM systems
• Apply payments accurately and timely, including ACH, wire, check, and credit memo activity

Dispute Resolution and Cross-Functional Coordination

• Investigate and resolve invoice discrepancies, short pays, chargebacks, deductions, and billing disputes
• Partner closely with Sales, Finance, Customer Experience, and Operations teams to resolvecustomer issues and unblock payments
• Act as a primary AR point of contact for customer billing and payment inquiries
• Escalate high-risk or stalled accounts with clear recommendations and next steps

Reporting, Aging, and Cash Flow Support

• Prepare and maintain weekly AR aging reports and collection status updates
• Identify trends, risks, and root causes impacting cash flow and customer payment behavior
• Support leadership with visibility into delinquency trends, aging cleanup progress, and customer risk
• Assist with reconciliations and audit support as needed

Process Improvement and Scalability

• Identify opportunities to reduce manual AR work, improve data accuracy, and streamline workflows
• Support improvements to invoicing, collections cadence, dispute tracking, and documentation standards
• Contribute to NetSuite and systems optimization efforts related to AR and order-to-cash processes
• Help establish scalable AR best practices as the company continues to grow

Qualifications and Experience

• 4+ years of progressive Accounts Receivable and Collections experience in a high-volume environment
• Proven experience managing complex customer accounts and aged AR balances
• Strong working knowledge of collections strategies, dispute resolution, and customer payment workflows
• ERP experience required (NetSuite strongly preferred)

• Strong written and verbal communication skills with confidence engaging directly with customers
• Comfortable handling inbound and outbound customer collection calls
• Highly organized, detail-oriented, and able to manage competing priorities independently
• Strong follow-through, accountability, and urgency in driving collections outcomes
• Experience in manufacturing, distribution, logistics, packaging, or other operationally intensiveindustries is a plus
• Experience working in fast-paced and evolving environments preferred
• Alignment with Better Earths mission and values

About Better Earth

Better Earth is a mission-driven sustainable packaging company focused on creating environmentallyresponsible alternatives that help reduce waste and support a circular economy. We are looking for team members who are collaborative, adaptable, and excited to help build scalable processes in a growingorganization.