Quality Analyst

Job Title: Quality Analyst

FLSA Status: Exempt

Department: Software Development

Reports To:

Manager Product Management

Position Overview:

A Quality Analyst is responsible for testing products, systems and software to guarantee they are defect-free and fulfill the quality standards of the organization. A QA will help in developing and executing test plans to ensure that all objectives are met to assess functionality, reliability, performance and quality of the service or product.

Job Responsibilities:

• Designs, develops and executes manual (functional and usability) and automated test strategies for B2B products.
• Develop workflow and testing plans based on observation and knowledge of business users to accurately simulate users' needs; creating and administering company-wide test scenarios.
• Empathize with end-users needs to provide an exceptional user experience.
• Works with Product Managers to break down Epics and Requirements into Acceptance Criteria.
• Ability to coordinate testing efforts across cross-functional teams.

Education and Work Experience:

• Bachelor's degree preferred
• Experience as a Business Analyst, Quality Analyst, or QA engineer.
• Experience in the Property & Casualty insurance industry is a plus

Knowledge Skills & Abilities:

• Excellent analytical, strategic thinking, and problem-solving abilities.
• Ability to interact with and effectively communicate with all levels of the organization
• Excellent communication skills
• Knowledge of common testing methodologies (functional, usability, performance, compliance, security, regression)
• Familiarity with Jira, Confluence and Microsoft 365.

Typical Physical Demands:

• Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting-up to 25 pounds; requires normal range of vision and hearing with or without accommodations.

Employee Signature: Date:

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.