Assistant Security Guard

Job Description

Job Description

Pittsburgh Zoo & Aquarium

Position Title: Assistant Security Guard Job Code:

Department: Security Job Grade:

Reports To: Director of Security & Safety FLSA Status: Hourly, Non-Exempt

Purpose : The seasonal Assistant Security Guard helps with security operations for the Pittsburgh Zoo & Aquarium, preserving a safe environment for employees, visitors and property.

Essential Job Functions :

• Follows all security policies, protocols and procedures

• Primarily will serve as the security officer operating the Evolv Weapon Detection system at the front gate entry.
• Will also serve as a parking lot attendant for safe and timely parking by patrons, directing vehicle flow during high-volume days to optimize parking space usage
• Assist guests with accessible parking needs and entering facility, if needed
• Monitor for and report unauthorized parking or suspicious activity to Security
• Identify and report cleanliness issues (litter, debris) to Grounds team
• Report pavement issues, signage damage, or lighting problems to Maintenance
• Place safety cones/barriers as needed for temporary closures or hazards
• Provide basic information about zoo entry points and amenities
• Support emergency vehicle access when required
• Document and report incidents via radio/designated systems
• When parking lot duties are not necessary and as directed, makes regular rounds during hours of operation within the park to assist visitors with wayfinding and any questions .
• Provides golf cart escort for guests needing assistance within the park.
• Is familiar with emergency management and contingency planning. Participate in regular drills.
• Works collaboratively with Visitor Services to assist guests.

Other Functions :

• Administer First Aid and CPR.

• Performs other related duties as required.

Position: Security Guard

Performance Factors:

1. **Attendance and Dependability: ** This employee consistently demonstrates reliability by arriving at work punctually and maintaining a commendable attendance record with minimal absences. They approach their tasks with dedication, completing assignments not only on time but also with a high level of accuracy and thoroughness. Their conscientious attitude towards their work reflects their strong sense of responsibility and commitment to their role.

2. **Communication and Contact: ** The employee excels in communication, effectively conveying information verbally and in writing. They engage comfortably with superiors, collaborate well with colleagues, and interact professionally with individuals within and outside the Zoological Society. Their ability to articulate thoughts helps foster a positive and informative environment.

3. **Relationships with Others: ** This employee builds strong working relationships, successfully collaborating with superiors, colleagues, and external partners. They maintain a professional demeanor in all interactions, demonstrating respect and empathy. Their nurturing, positive working relationships create a harmonious and productive workplace atmosphere.

4. **Customer Service and Park Beautification: **

The employee provides excellent customer service in guest relations. They quickly answer visitor questions and connect them with the right resources. They know the zoo’s layout well, including where the exhibits, restrooms, concessions, and rental areas are located, which helps guests have a smooth visit. The employee handles customer concerns effectively and calms tense situations to improve visitor satisfaction. They also keep the park clean by picking up litter and waste, helping to create an enjoyable environment for everyone.

Education/Experience/Knowledge/Skills :

• High school diploma or equivalent; experience in security and/or emergency management preferred.
• Strong verbal and written communication skills.

• First aid and CPR trained
• Ability to operate two-way radios, surveillance systems and other security systems.
• Familiarity with emergency response procedures preferred.
• Strong interpersonal skills for working with diverse populations.
• Flexible availability for weekends, holidays, and evenings.

Physical Requirements:

• This position involves fast-paced work, requiring quick thinking and effective communication with supervisor, staff, and visitors.
• Park is large and has challenging terrain that will be primarily navigated on foot and sometimes on carts.
• It may require prolonged periods of sitting while monitoring equipment and responding to calls.
• Ability to work in inclement weather conditions; snow, heat, rain, etc.