Director of Resident Services

Job Description

Job Description

POSITION SUMMARY

Assists residents in the day-to-day activities that become more difficult to complete with age and coordinate the move-in of new residents.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

Makes all residents, whether new move-ins or those who are already established, feel at home and lets them know there is someone who can and will help them with any queries or problems they may have.

• Identifies residents with particular physical or mental needs and recommends necessary services. Follows up with visits and phone calls until situation is resolved or improved.
• Acts as liaison between IL and AL. Attends staff meetings of both communities as deemed necessary; assists in the transition of residents from the Independent to the Assisted Living Community.
• Maintains awareness of ill and/or depressed residents. Visits personally and by phone.
• Assists residents with physical disabilities with check writing, business correspondence, long distance calls, etc.
• Maintains a “Hot List” of residents who may need monitoring for physical and/or emotional problems.
• Attends Hospitality Committee meetings. Creates posters announcing new arrivals for each building; current ill and/or hospitalized residents and purchases welcome gift supplies, etc.
• Makes name plates for apartment doors.
• Makes Guest Meal tickets for new arrivals and residents renewing their lease.
• Attends monthly Birthday/Anniversary resident parties and Newcomers Wine and Cheese Reception.
• Assists in event marketing.
• Coordinates visiting physician’s patient schedule. Works with contracted Home Health Care nurse, as appropriate.
• Maintains a Resident Profile database.
• Advises residents of community resources and professional services.
• Maintains a high visibility in the community by mingling with the residents at meal times, during social events and monthly resident meetings.
• Ensures that all resident concerns and problems are relayed to the proper department and follow up to ensure finalization.
• Advises corporate marketing of residents whose life would make a good human-interest story for newspaper publicity; accompanies reporter on resident interview, obtains resident’s permission to film apartments for promotions, etc.
• Initiates correspondence or projects regarding resident issues or attends meetings, as requested by the Executive Director.
• Coordinate set-up of volunteer committees; provides ongoing support in scheduling meetings of volunteer committees/roundtable luncheons.
• Other duties as assigned.

 

 

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Educational Requirements and Experience :

 

• High School degree or equivalent is required.
• Prior experience with seniors required.
• Language Ability:
• Mathematical Skills:
• Cognitive Demands:
• Computer Skills:
• Competencies
• Works primarily indoors in a climate controlled setting
• Possible exposure to chemicals as identified in the MSDS Manual

 

Knowledge, Skills and Abilities:

 

• Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to use Microsoft Windows, including Word and Excel. Ability to use software to design calendars and signs. Ability to use email and the Internet.

• Interacts with guests, residents and staff in a courteous and friendly manner.
• Responds promptly to resident needs.

 

ENVIRONMENTAL ADAPTABILITY

 

PHYSICAL REQUIREMENTS

 

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the Team Member is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The Team Member is occasionally required to sit; climb or balance.  The Team Member must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and distance vision.