Restaurant Host
Highgate Hotels
Hostperson
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Overview
The Hostperson is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.
Greet and seat guests at appropriate tables in a timely manner.
Be attentive of guests' needs assist in providing a pleasant dining experience.
Assist cashier in collection of money or credit cards from guests and servers as needed.
Know how to prepare cashier report at the end of the shift.
Pay out servers' and service attendants' tips if appropriate.
Know how to properly take reservations for outlets.
Ensure quality control of menus with regard to cleanliness and appearance.
Perform opening and closing duties according to established sidework checklist.
Ability to answer the telephone according to standards.
Have a complete knowledge of standards of service for receiving a room service order.
Have a thorough knowledge of menus and current specials in all applicable departments.
Assist servers and cashiers in the servicing of guests as needed.
Know and understand the state liquor laws.
Ensure overall guest satisfaction.
Qualifications
Education & Experience:
High School diploma and/or experience in a hotel or a related field preferred.
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