Incident Manager
Virtual Vocations Inc
Leading incident management activities for FSA IAM systems, the full-time Incident Manager will ensure quick detection, response, and resolution of incidents while working remotely. Key responsibilities Manage the overall FSA Incident Management Process, including opening incident tickets and coordinating with internal teams and external partners Provide updates to leadership during major incidents and deliver detailed initial assessment summaries Perform real-time technical analysis, review analytics for potential breaches, and support incident management reporting Required qualifications Bachelor's degree and a minimum of 3 years of relevant experience Strong knowledge of IT incident and problem management processes Solid technical understanding of identity and access management systems Experience coordinating with technical teams, vendors, and stakeholders Availability for after-hours and on-call support
Vacancy posted 3 days ago
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