Teller II (Bilingual Spanish)

Teller II (Bilingual — Spanish)

Provides prompt, efficient, and friendly services to clients. Performs a variety of tasks such as processing business and consumer transactions, including at times heavy cash handling responsibilities. Essential duties and responsibilities include accurately processing debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record. Responds to clients' needs and inquiries in a courteous and friendly manner. Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering. Refers customers to an internal team of experts when additional financial goals and needs are recognized. Educates clients on bank technology, such as mobile and online banking, ATM and ITM. Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks. Ensures safe and sound banking practices, including adherence to all applicable laws and regulations. Assist in opening and closing the branch, following procedures set by corporate security. Performs other miscellaneous duties as assigned.

Qualifications include being bilingual in English and Spanish, strong math and problem solving skills, excellent interpersonal and customer service skills with the ability to cross sell products and services, must maintain confidentiality of client transactions and bank records, team-oriented, possess a positive attitude and work well with others, strong oral and written communication skills, ability to operate standard office equipment, such as, computer work stations, calculators, and copier, ability to prioritize; handle multiple tasks; and work independently, strong organizational skills and detail-oriented with high degree of accuracy, willingness to travel to other locations as necessary for branch coverage. Supervisory responsibilities are none. Education and/or experience required includes a high school diploma or equivalent and customer service experience. Experience working in an environment with individual and team goals preferred, one year of cash handling experience preferred. Computer and software skills include being skilled in operation of a personal computer, including Microsoft Word and Excel. Google Suite IBS Salesforce. Certificates, licenses and registrations are not required.