PROPERTY MANAGER (Multi-family/Commercial)

Job Description

Job Description

SUMMARY: 

We are a growing property management company seeking an experienced, hands-on Property Manager to oversee a portfolio of multi-family and commercial properties. This is a high-visibility role for a self-directed professional who thrives in a fast-paced environment, enjoys working across property types, and takes pride in operational excellence.

You will partner with executive leadership, on-site teams, vendors, and tenants to drive occupancy, protect asset value, and deliver a consistent, high-quality experience across the portfolio. If you enjoy variety, autonomy, and the chance to make a measurable impact, we’d love to hear from you.

DUTIES & RESPONSIBILITIES:

Operations

• Take full ownership of day-to-day operations and reporting for assigned multi-family and commercial properties.
• Establish and monitor property performance goals — occupancy, leasing and closing ratios, delinquency, and NOI.
• Prepare and manage annual property budgets; partner with staff accountants and bookkeepers on monthly financial reporting.
• Prepare and distribute monthly property reports.
• Conduct regular property inspections to ensure lease compliance, maintenance quality, and safety standards.

Leasing & Marketing

• Attract prospective tenants through advertising, property tours, referrals, and market outreach.
• Show available multi-family units and commercial spaces; qualify prospects, present the property professionally, and use consultative feature/benefit selling.
• Set competitive rental rates, negotiate lease terms, and execute lease agreements in accordance with company procedures.
• Interview applicants; review and approve applications, financial credit, and lease history.

Tenant & Resident Relations

• Answer incoming calls professionally, whether the caller is a prospect, current tenant, internal team member, or vendor.
• Log service requests accurately, route to maintenance for prompt resolution, and follow up with tenants to confirm satisfaction.
• Communicate regularly with tenants and residents to address needs, resolve issues, and build long-term relationships.
• Ensure full compliance with California fair housing and landlord-tenant law.

Financial Administration

• Report all rents, deposits, and application fees on a daily basis.
• Issue notices as appropriate — late payment, returned check memos, and eviction notices — in accordance with company policy and California law.
• Minimize delinquency through consistent, respectful follow-up: phone calls, formal notices, and personal visits.
• Audit lease paperwork and addendums; ensure resident ledgers, bank deposits, and property financial reports are error-free.
• Terminate leases and initiate eviction proceedings when necessary.

Property Presentation & Maintenance

• Ensure the leasing office, model units, common areas, and vacant units/spaces are clean, welcoming, and lease-ready.
• Walk the property regularly; pick up litter and report any service needs to the maintenance team.
• Contract with vendors, supervise repairs and maintenance work, and confirm quality of completion.

Records & Reporting

• Maintain accurate resident and tenant records in accordance with company policy.
• Update daily reports covering notices to vacate, vacancy, and property activity.
• Organize and file all leases, applications, and applicable reports with the appropriate parties.

Team Leadership

• Provide oversight of on-site staff; coach for accountability, service standards, and professional development.
• Recruit, onboard, and retain team members in partnership with executive leadership.
• Delegate effectively, set clear expectations, and monitor delegated work through completion.

QUALIFICATIONS:

• Minimum 3 years of property management experience with exposure to both multi-family and commercial portfolios.
• High school diploma or GED required; college coursework or degree preferred.
• Strong understanding of property financials — ability to read, analyze, and interpret financial reports, budgets, and legal documents.
• Excellent written and verbal communication skills; professional presentation with tenants, vendors, and internal stakeholders.
• Proficiency in Microsoft Word and Excel; experience with property management software (Yardi, ResMan, AppFolio, or OneSite) preferred.
• Analytical mindset with strong problem-solving skills and business acumen.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, changing environment.

REQUIREMENTS:

• Active California Real Estate License
• Bilingual: English/Spanish
• Reliable personal transportation and a clean driving record

SALARY:

Starting at $80K Depending on Experience